IntroductionWelcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.OverviewJoin Gallagher Ireland as a Retention SpecialistGallagher Ireland, part of the global Arthur J. Gallagher Group—one of the world's largest insurance brokerages—is seeking aPersonal Lines Retention Specialistto join our team in Dublin, Wexford, Limerick, or Kilkenny.With over 100 years of combined expertise, we deliver tailored insurance solutions that protect what matters most to our customers. As part of a global network spanning 130+ countries and 43,000 employees, you'll have the opportunity to thrive in a dynamic, customer-focused environment.Ready to make an impact? Join a global leader todayHow You'll Make An ImpactProactively contact existing clients to discuss policy renewals, ensuring continued coverage and customer satisfactionProactively engage with clients to understand their needs, address concerns, and provide custom made insurance solutions.Manage the renewal process for personal lines policies, ensuring timely and accurate processing while discovering opportunities for policy improvements.Build and maintain positive relationships with clients, acting as a trusted advisor and point of contact for all insurance-related inquiries.Address and resolve client issues and complaints promptly ensuring a positive client experience.Identify and pursue opportunities to cross-sell additional insurance products and services that align with client needs.Stay informed about industry trends, competitor offerings, and market conditions to provide clients with relevant and competitive insurance solutions.Maintain accurate and up-to-date client records, prepare reports on retention activities, and provide insights to management on retention performance.About YouMinimum of APA qualificationExperience in customer service, sales, or retention roles, ideally within personal lines insuranceExcellent communication and social skills, with the ability to establish rapport and trust with clientsStrong problem-solving skills with an ability to address client concerns effectivelyCompletion of the appropriate annual CPOD requirement and Maintain Minimum Competency CodeProficiency with CRM systems and Microsoft Office Suite.Rewards And BenefitsWe offer more than just a competitive salary—join an outstanding team, explore exciting career opportunities, and enjoy a comprehensive range of benefits. Below are the core benefits you'll receive, with the potential for enhanced packages based on your role and level.Minimum of 23 days' annual leave, plus an additional 3 days' leave for VolunteeringA defined contribution pension scheme, which Gallagher will also contribute toLife Insurance - we'll pay 4x your basic annual salaryIncome Protection - we'll cover up to 75% of your annual incomeFamily Friendly Policies