We are seeking an experienced Senior Application Support Engineer with a background in DevOps practices to join our team. In this role, you will play a critical role in providing technical support to our customers, ensuring the smooth operation of our software products.
About SoftCo:
SoftCo is a fast growing global Procure-to-Pay (P2P) and Accounts Payable (AP) Automation SaaS company and we are looking for motivated, dynamic and collaborative people to be part of our exciting journey. Our AI-powered Automation technology is transforming how companies manage their Procure-to-Pay processes, improving efficiency, reducing fraud and ensuring compliance.
With 35 years’ experience, SoftCo adopts a customer-centric approach and ranks highest in independent customer satisfaction surveys. We are proud that all our projects are successful, and that our market-leading technology makes a real difference to our customers and their organizations. We operate from offices in the US, Finland, UK, Kosovo and Ireland. We have over a million users worldwide including Volkswagen, Patagonia, Primark, Logitech and all 80 departments of the Finnish Government.
We are seeking an experienced Senior Application Support Engineer with a background in DevOps practices to join our team. In this role, you will play a critical role in providing technical support to our customers, ensuring the smooth operation of our software products. The ideal candidate will possess a blend of application support, helpdesk and troubleshooting expertise, customer-centric attitude, and experience working in a DevOps environment.
Your responsibilities:
Application Support & Problem Resolution:
* Provide application support to customers, investigate, troubleshoot and resolve software and technical issues related to application functionality, performance, and configuration.
* Collaborate with other team members to analyse and identify root causes of issues, propose solutions, ensure effective resolution and work on long-term solutions to prevent reoccurrence.
* Monitor application performance and proactively identify and address potential issues.
* Maintain strong communication with customers throughout the issue resolution process, providing timely updates and ensuring customer satisfaction and a positive customer experience.
* Act as a point of escalation for other support team members in resolving complex issues, troubleshooting techniques, product knowledge, and DevOps practices.
* Collaborate with development, operations, and infrastructure teams to bridge the gap between support and DevOps practices.
* Contribute to the enhancement of our DevOps processes by identifying areas for automation, monitoring, and continuous improvement.
* Identify areas for process improvement and contribute to enhancing the support workflow.
* Participate in the definition and evolution of the monitoring system by using Infrastructure as Code and Azure Monitor to ensure system reliability.
* Participate in the automation of the CI/CD process.
* Support deployments, rollbacks, application verification, testing and production tasks.
Documentation & Knowledge Sharing:
* Document troubleshooting steps, issue resolutions, and best practices to build a knowledge base for the support team.
* Share knowledge and insights with team members, promoting continuous learning and skill development.
General:
* Stay up to date with industry trends and emerging technologies related to application support and DevOps practices.
* Ensure adherence to company policies at all times.
* Other ad-hoc duties as required.
Your profile:
* Computer Science or Engineering degree.
* Experience in senior application support roles in Enterprise or SaaS companies, with a focus on troubleshooting, problem solving and issue resolution of complex software or ERP queries.
* Good knowledge and experience of DevOps practices, including CI/CD, automation, and infrastructure as code.
* Experience of DevOps tools, preferably, Terraform infrastructure as code, Azure DevOps
* Experience defining metrics, SLI’s, SLO’s and using them for rollbacks and disaster recovery processes.
* Excellent problem-solving skills and experience in Root Cause Analysis reporting.
* Ability to work under pressure, manage multiple priorities, and deliver within tight deadlines.
* Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and with technical and non-technical stakeholders.
* Proven track record of process improvement and automation implementation.
* Customer-centric mindset and a commitment to delivering exceptional support.
* Relevant certifications in DevOps, or related areas, an advantage.
* Knowledge of Procurement/AP processes or other finance processes is an advantage.
* Fluency in written and spoken Finnish and English and eligibility to work in Finland.
* Please note Finnish Government Security Clearance will be required as part of this role.
What we can offer you:
This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector. We encourage our team to be ambitious and in SoftCo there is a culture of progression. We support your development by investing in training and partnering with leading learning platforms and providers. Uniquely, our structure means you work directly with the most senior leaders in the business, who see your potential.
A competitive remuneration package is on offer and our benefits package includes bonus, long service incentive awards and a staff referral scheme. Our customers are all over the world, so travel is an option and if working for one of the most innovative technology companies is your thing, then look no further.
SoftCo values diversity and inclusion, believing different perspectives drive innovation. We are an equal opportunities employer and welcome applications from all backgrounds. Learn more at softco.com/about-us .
Apply using the form below
First Name*
Last Name*
Phone Number*
Email Address*
Attach CV*
Your Message
Complete the form to request a demo of our accounts payable automation software
#J-18808-Ljbffr