About the Role
This role will involve handling personal lending applications and enquiries with our customers within the Republic of Ireland and the UK over the phone. One of our guiding values is we put the customer at the centre of EVERYTHING we do. We give customers the right experience first time every time, and provide a complete, consistent and connected experience which is simple and efficient. Backed up by the support of Ireland's biggest bank, you will be in control of helping customers do business with us.
As this role includes selling both Regulated and Non-Regulated products, candidates will be required to become accredited in these product categories by completing Qualified Financial Advisor modules, in a specified timeframe.
Key Responsibilities
* Handle a variety of inbound and outbound calls from customers
* Build rapport with each customer by understanding their needs and identifying additional sales opportunities
* Take ownership and resolve each situation to the customer’s satisfaction
* Handle and resolve customer queries/requests in a timely manner and with a first call resolution approach
* The successful candidate must be an excellent communicator and have superior people skills. You should enjoy working in a fast paced, target driven environment. You must be comfortable presenting products & services over the phone and have proficient IT & administration skills
Required skills/capabilities
* Track record of delivering a consistent level of exceptional service to customers
* Proven track record delivering strong results against agreed targets
* Excellent communication skills both verbal and written
* Commitment to becoming fully accredited with minimum requirement of successfully passing APA Loans (Loans & Regulations) within probationary period together with working towards achievement of full QFA status
7 week training period (Requirement to successfully pass exams (product knowledge & systems) at end of induction including meeting required call evaluation standards).
We offer
* Salary: €28,000
* Bonus: €3,000 annual
* Healthcare & Pension: Private health insurance (LAYA) and company pension scheme
* Annual Leave: 20 days paid per year, plus 1 additional day per year based on tenure (up to 25 days)
* Training: Full training and ongoing coaching provided
* Rewards: Monthly performance and engagement incentives
* EAP: Employee assistance programme
* Development: Talent management programmes and career development opportunities
* Performance review: Annual performance review process linked to pay reviews
* Refer A Friend Incentive: Earn €1,000 per referral
Our award-winning environment focuses on growth, development, and employee benefits.
Seniority level
* Entry level
Employment type
* Full-time
Industries
* Outsourcing and Offshoring Consulting
Galway, County Galway, Ireland
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