Join to apply for the Onsite Support Engineer role at W3Global.
Location: Cork, Ireland (5 days work from Office).
Type of employment: Permanent/Fixed term employment.
Job Description
* Provide technical support to employees and contractors in person.
* Deliver high levels of customer service and professionalism in accordance with client policies and expectations.
* Diagnose and troubleshoot technical issues according to client standards.
* Document issues, troubleshooting steps, and resolutions in the ticketing system.
* Own the issue and facilitate technical support from initial contact to resolution, advocating for the customer.
* Escalate unresolved complex issues to appropriate support teams.
Key Qualifications
* Excellent customer service skills.
* Strong troubleshooting and problem resolution skills, with the ability to probe, isolate, and diagnose problems without scripted documentation.
* Excellent English oral and written communication skills.
* Exceptional time management and multi-tasking skills.
* Flexibility and adaptability in a dynamic, demanding environment.
* Ability to maintain composure and customer-service focus in stressful situations.
* Motivation and ability to work as part of a distributed team.
* Conceptual understanding of IP networking and basic network troubleshooting skills.
* Understanding of multi-tiered and web-based information systems architecture.
* Experience supporting Macs, iOS devices, Apple Watch, and Apple TV.
* Experience troubleshooting macOS and iOS operating systems.
* Experience using IT service management or CRM systems for tracking support cases.
* Experience using a knowledge base system.
Additional Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Information Technology
* Industry: Staffing and Recruiting
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