Customer Service Advisor – Entry Level – Part Time (Weekdays), Limerick
Client: Cpl
Location: Limerick, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: cabbd390c116
Job Views: 2
Posted: 27.04.2025
Expiry Date: 11.06.2025
Job Description:
Covalen is an equal opportunity employer, a CPL company with over 25 years’ experience in Business Process Outsourcing (BPO) and Managed Services across the globe. They offer tailored outsourcing solutions across various sectors including Banking, Financial Services, Insurance, Information Technology, Gaming, Energy, and Utilities. To learn more, click here.
As a Customer Service Advisor, you will promote the company's core values - Be Brave, Be Wise, Be Proud, and Exceed. Covalen supports a financial client in their growth within the Irish market. The team aims to provide top-tier support to customers in financial customer support roles.
The ideal candidate will be able to multitask, think quickly, resolve issues promptly, deliver on commitments, pay close attention to detail, analyze information effectively, and perform well under pressure.
Responsibilities:
* Manage inbound and outbound calls efficiently, collecting relevant customer information.
* Handle inbound calls from customers, answering various inquiries.
* Maintain accurate customer records in compliance with CCMA/CPC regulations.
* Drive sales to meet targets.
* Identify and refer new sales opportunities, including cross-selling relevant products, for both regulated and non-regulated offerings.
Requirements:
* At least 9 months experience in a customer-facing role.
* Excellent spoken and written English communication skills.
* Motivated to learn and grow with Covalen.
* Eligible to work in Ireland and able to pass background checks.
* Complete one virtual interview with the Customer Operations team.
* Complete online tech and English assessments via Qualtrics.
* Access to extensive training and wellness programs.
* Participation in employee engagement initiatives and committees.
* Employee Assistance Program (EAP).
* Hive Medical Cash Plan.
* PRSA and Bike-to-Work schemes.
* Tax Saver Tickets.
* Be part of a friendly, diverse team.
Location: Henry Street, Limerick - Part-time onsite
Contract: Permanent Part-time
Working Hours: Monday - Friday, 11 am - 3 pm, with flexibility based on operational needs.
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