We're Hiring | Senior Customer Service Agent (Insurance)Dublin | Hybrid WorkingAPA Qualification & Insurance Experience RequiredWe're currently partnering with a well-established insurance organisation in Dublin who are looking to hire an experiencedSenior Customer Service Agentto join their personal lines team.This is a fantastic opportunity for an insurance professional who enjoys working directly with customers, managing policies end-to-end, and contributing to strong retention results within a supportive, high-performing environment. The RoleYou'll be responsible for handling a wide range of customer queries across personal lines insurance, including renewals, mid-term adjustments and after-sales support, while consistently delivering an excellent customer experience. Key Responsibilities Managing renewals, mid-term adjustments and customer enquiries Building strong rapport and long-term customer relationships Retaining existing business and working towards renewal targets Maintaining accurate customer data on internal systems Delivering high-quality customer service in a fast-paced environment Completing administrative tasks with strong attention to detail Skills & Experience MinimumAPA qualified(essential) Previous insurance customer service experience (essential) Strong communication and negotiation skills Organised, self-motivated and customer-focused Ability to work independently and as part of a team Applied Relay system knowledge an advantage What's On Offer Performance-related bonus Paid exam fees & study leave Insurance product discounts Hybrid working model Sports & Social Club PRSA pension contribution optionInterested?Apply directly via LinkedIn or contact us for a confidential discussion.