Job Summary
As a Customer Service Ambassador, you will be part of a high-performing team dedicated to delivering exceptional service for our customers across all channels. Your role will involve addressing a range of customer enquiries at first point contact and providing an efficient and effective customer experience.
Key Responsibilities:
* Provide accurate information and advice to customers on our services, including rent accounts, repair status, and housing benefits queries.
* Develop an excellent understanding of how our organisation operates and what each team is responsible for to support customers directly with that knowledge.
* Work across teams to secure updates and outcomes for customers and provide quality customer service by resolving queries and complaints in a professional manner.
* Ensure that every customer contact is reflected in key customer information being updated on our systems and log formal complaints received for investigation and response.
Benefits:
In this role, you will have the opportunity to develop your skills and knowledge, working closely with colleagues to deliver and develop services that meet customer needs. You will also contribute to ensuring that call answering is aligned within set targets for handling and customer satisfaction.
Health and Safety Responsibility:
You will conduct all activities in a manner which is safe to yourself and others, adhering to our Health and Safety Policy and taking necessary steps to mitigate risks and ensure colleague awareness.