Product ManagementHybrid Remote, Cork,IrelandMalwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyber protection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!Malwarebytes is looking for...We want somebody with a real passion of defending the cyberworld. You’ll be part of a team providing professional cybersecurity services for Malwarebytes customers, helping to defend and remediate against all manner of cyber threats. It’s more than a job, it’s a mission.The Malwarebytes MSS team detects, contains, and remediates advanced threats to protect our customers. Our MSS analysts are primarily focused on real-time incident detection, validation, remediation, and reporting.The MSS Manager - Ireland, along with their global counterparts, is responsible for managing all aspects of global MSS service delivery, including supervision of day-to-day MDR operations. This role will focus on the Irish MSS Team.What You’ll Do:Supervise 24/7/365 Managed Security Services delivery:Ensure daily shift coverage for 24/7/365 operations.Serve as a technical lead and escalation point for lower-level MSS personnel for extremely complex issues.Provide supervisory review for incident reporting.Create, refine, and approve playbooks and standard operating procedures for MSS Analysts.Identify opportunities for process improvement.Establish work plans to meet operational objectives for the MDR organization and ensure execution.Develop, modify, and execute planned improvements to MDR Service Delivery.Train and mentor MDR team members.Maintain expert knowledge of current cyber threat actor tools, techniques, and procedures (TTPs).Handle customer escalations, and resolve or escalate, as appropriate.Support the Malwarebytes product development team by providing input to continuously improve our products.Partner with cross-functional technical teams to share expertise, research threats, and implement solutions.Handle high pressure situations in a productive and professional manner.Oversee other tasks and projects, as assigned.Skills You’ll Need to Have:5+ years of work experience performing MDR, MSSP, Incident Response, or similar services.Previous supervisory experience.Bachelor's Degree or equivalent experience required, preferably in Cybersecurity, Computer Engineering, Information Security, Computer Science, or a related technical discipline.Ability to mentor and supervise MSS team members.Expert understanding of computer security principles and the cyber security threat landscape, including detailed technical knowledge about the most prevalent vulnerabilities, threats, attack methods, and infection vectors.Advanced knowledge of Windows, MacOS and Linux environments.Strong understanding of network protocols coupled with experience with web proxies, web application firewalls, and vulnerability assessment tools.Strong knowledge of IP networking and network security including Intrusion Detection.Strong knowledge of common network vulnerability/penetration testing tools.Outstanding verbal and written communication skills and collaborative attitude, with the ability to interact effectively with all levels of personnel.Experience working in a team-oriented, collaborative environment with a high level of analytical and problem-solving abilities.Ability to anticipate and respond to changing priorities and direct efforts effectively in a dynamic demand-based environment.Outstanding customer service and interpersonal skills.Ability to maintain confidentiality with sensitive data.Nice to have skills:Experience/Expertise with SOAR tools highly desired.Experience with Incident Response and/or Cyber Intelligence.Applicable Industry Certifications, such as:CompTIA Security+GIAC Security Essentials (GSEC)GIAC Certified Incident Handler (GCIH)GIAC Certified Intrusion Analyst (GCIA)GIAC Security Operations Certified (GSOC)GIAC Certified Forensic Examiner (GCFE)GIAC Certified Forensic Analyst (GCFA)ISC 2 Certified Information Systems Security Professional (CISSP)ISACA Certified Information Security Manager (CISM)Advanced Degree or Academic Certificate in computer security related field.Experience and knowledge of public cloud environments, specifically AWS and Azure.Understanding of common project management methodology (Agile, Six Sigma, etc.)Benefits and Perks:An opportunity to do something great for yourself and the worldA great work environment that supports growth, development, and most importantly having fun!Competitive salary and equity stock incentives
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