Technical Sales Support Specialist
About the Role
We're looking for a detail-oriented and proactive CSR to join our commercial team. This is a key internal role, acting as the backbone of the sales function by supporting our Business Development Managers and ensuring that customer interactions and internal processes run seamlessly
.
Key Responsibilities
Sales Administration & Order Processing
* Prepare, process, and follow up on sales quotes and customer orders
* Ensure accurate and timely entry of information into CRM and ERP systems
* Liaise with internal departments to coordinate order fulfilment, delivery timelines, and stock
availability
Customer & Internal Communication
* Respond to customer queries, providing accurate information on pricing, products, and order status
* Support BDMs with the preparation of proposals, pricing, and account information
* Maintain strong communication with logistics, production, and technical teams to ensure smooth operations
CRM & Data Management
* Keep the CRM up to date with current customer information, opportunities, and activity logs
* Generate regular reports for the sales team and management
* Track and manage customer follow-ups and key account activities
Product Knowledge & Technical Support
* Develop a solid understanding of our sealing products and their applications
* Support customers and BDMs with product-related queries, working closely with the technical team as needed
What We're Looking For
* Experience in a sales support, internal sales, or customer service role (ideally in a technical or manufacturing environment)
* Strong organizational and multitasking abilities
* Comfortable working with ERP/CRM systems (e.g., SAP, Salesforce, HubSpot)
* Excellent written and verbal communication skills
* A proactive, problem-solving mindset with attention to detail
* Ability to work well in a team and coordinate with multiple departments
* (Preferred) Some technical understanding of industrial products like seals, gaskets, or mechanical components
Our reference:
Partnering with PRC we will provide you with unrivalled support to help you make the right decision in your next career move. As standard, we review your CV and offer advice on making you attractive to employers. We will provide you with the necessary interview preparation giving you a unique insight into how to prepare for your interview. Our consultants will guide you and manage the recruitment process allowing you to focus on securing the position. We do not want to waste your time, so our honest approach has gained us the reputation of being a reliable and trustworthy recruitment company. Candidates with the required skills and experience for this job vacancy will be contacted. If you are job seeking and you want us to register your CV, please send your CV to