1. Location: 60 Dawson Street, Dublin, Ireland
2. Type: Temporary
3. Job #25404
Do you have a passion for technology and a knack for solving complex problems
A global SaaS organization is seeking a Technical Support Engineer to join their team. This is an exciting opportunity for someone who is committed to providing amazing customer support experiences and possesses excellent communication skills.
Contract: temporary agency worker (PAYE)
Duration: 11-months, with potential for extension
Work mode: onsite in Dublin 2
Salary: up to 48k Euro (yearly)
VISA Sponsorship: not available, candidates must hold a valid VISA
Job reference : BBBH25404
About the Team:
4. You'll be joining the Platform Technologies team, responsible for the platform's health and data integrity.
5. They handle issues related to databases, upgrades, plugins, reporting, and developer tools.
Responsibilities:
6. Resolve technical issues for internal and external customers.
7. Maintain accurate customer records and case hygiene.
8. Act as a customer advocate, supporting platform users and administrators.
9. Troubleshoot complex technical situations related to the client's platform functionalities.
10. Manage customer expectations and ensure high satisfaction.
11. Maintain technical expertise and share knowledge with customers.
12. Suggest process improvements and collaborate with internal teams.
13. Communicate effectively with customers through various channels.
14. Create knowledge base articles for improved efficiency and customer empowerment.
Qualifications:
15. 2+ years of related experience within a technical support environment.
16. A Bachelor's in Computer Science (or related technical degree) desired
17. Understanding of Object-oriented programming languages like Java.
18. Understanding and knowledge of the components in the web applications stack.
19. Knowledge of the scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
20. Knowledge of Linux/Unix.
21. Experience with relational databases (e.g. MySQL, Oracle).