Job Description
TP Whelehan Son & Company Limited Credit Controller and Customer Service Representative
Within this role, the individual will be responsible for credit control in relation to the debtor's ledger of TP Whelehan Son & Company Limited as well as acting as customer service agent for the company.
It is envisaged that the role will be split 50:50 between credit control and customer service - the exact split of the day/week across both operations will evolve from week to week and month to month depending on business requirements and in particular the seasonality of the business.
Key Responsibilities:
Credit Control:
* Check customer's credit and approve or deny applications based on company standards and requirements
* Ensure customers pay on time and chase any overdue invoices
* Operate the credit control system in collaboration with sales and finance team
* Ensure cash allocated against correct accounts and ageing analysis is correct
* Implement debt collection processes when there are any overdue invoices or payments
* Work with sales manager in putting payment plans in place where required
* Agree monthly targets for collection and report on actual versus target
Customer Service:
* Open and maintain customer accounts by recording account information
* Assist with placement of orders
* Attend to incoming calls from customers & sales representatives
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution
* Build sustainable relationships of trust with customers through open and interactive communication
* Process credit notes relating to pricing queries, product returns and damages
* Daily processing of orders from customers. These may come by email either direct from customer or sales representatives, via telephone or EDI.
The successful candidate will be using MS Office, specifically, Outlook, Word and Excel as well as SAP and Syspro. You will be working within a team and so will need to be a team player in addition to having the capability of working on your own initiative. This is a varied role which requires a person capable of developing strong relationships with customers and colleagues alike.
This role is based in Bracetown Business Park, Clonee Rd with parking available.