Head of Customer Operations (SaaS)
168822
Desired skills:
SaaS, Customer Support, Application Support, Banking, Fintech, People Leadership
Head of Customer Operations (SaaS)
Dublin, Hybrid
My client is seeking an experienced Head of Customer Operations to lead and elevate their customer and application support for mission-critical financial software solutions. You'll drive exceptional customer satisfaction by managing a high-performing application support team, proactively resolving complex issues, and building strong B2B client relationships.
What you'll do as the Head of Operations (SaaS):
1. Oversee SaaS & on-prem support operations for financial software
2. Lead, mentor, and grow a skilled application support team
3. Build and maintain strategic relationships with key customers
4. Drive process improvements to enhance service quality and efficiency
5. Collaborate with product, development, and account teams to exceed customer needs
6. Manage escalations with urgency and professionalism
Head of Customer Operations (SaaS) - Essential Experience:
7. 10+ years in Customer Support including 5+ years leading Customer/Application Support teams.
8. Strong background in SaaS operations & application support (financial software a plus).
9. Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.
10. Excellent communication, leadership, and customer relationship skills.
Join us and shape a customer-first culture that keeps our clients thriving.
Reperio Human Capital acts as an Employment Agency and an Employment Business.
Michael Finch is recruiting for this role.
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