Technical Team Lead
Location: Galway, Ireland · Full‑time regular.
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. By eliminating data silos, we unlock opportunities to accelerate clinical data exchange, advance medical research, and help organizations improve access, affordability and quality of care.
About the Role
As a Software Engineering leader for ROI Delivery, you will lead a team responsible for the reliability, scalability, and operational excellence of one of Datavant’s most business‑critical platforms. ROI Delivery powers critical healthcare workflows that enable providers to securely and efficiently fulfill medical record requests across the United States.
This role goes beyond building new features. You will lead a team that owns services end‑to‑end, balancing delivery of new capabilities with operational excellence, production support and continuous improvement. You will partner closely with Product, Operations, Customer Success and Support teams to ensure our systems remain reliable, performant and responsive to customer needs.
What You Will Do
Lead and develop a team responsible for the design, delivery, reliability and support of ROI Delivery systems.
Coach, mentor and support engineers through regular feedback, career development and technical leadership.
Foster a culture of accountability, ownership, operational excellence and continuous improvement.
Drive the delivery of new platform capabilities while reducing technical debt and operational risk.
Lead incident response efforts, including triage, stakeholder coordination, root‑cause analysis, remediation planning and post‑incident reviews.
Serve as a senior technical escalation point for high‑severity production and customer‑impacting issues.
Partner with Product, Operations, Customer Success and Support teams to investigate and resolve complex customer issues.
Establish and continuously improve operational practices, including observability, monitoring, alerting, runbooks, service ownership and on‑call readiness.
Lead cross‑functional investigations spanning applications, databases, integrations, infrastructure and business processes.
Identify recurring operational challenges and prioritize engineering investments that improve system stability, scalability and supportability.
Define and improve key operational metrics, including availability, reliability, incident volume and mean time to resolution (MTTR).
Collaborate with engineering leadership to shape team priorities, technical strategy and long‑term platform investments.
What You Need to Succeed
10+ years of software engineering experience, including leading engineering teams that own both software delivery and production operations.
Proven success leading teams through complex production incidents and driving effective root‑cause analysis and long‑term remediation.
Strong technical background across distributed systems, databases, integrations and cloud‑based applications.
Experience managing incident response processes and coordinating cross‑functional stakeholders during customer‑impacting events.
Demonstrated ability to assess production issues quickly, communicate clearly under pressure and drive teams toward resolution.
Experience improving operational metrics such as availability, reliability, MTTR and incident reduction.
Strong understanding of observability, monitoring, alerting, service ownership and operational support best practices.
Excellent communication skills with the ability to translate complex technical issues for engineering teams, business stakeholders, executives and customer‑facing teams.
Experience balancing feature delivery, technical debt reduction, operational improvements and long‑term platform investments.
Preferred Qualifications
Experience working with healthcare data workflows, document delivery platforms, records management systems or healthcare interoperability solutions.
Experience leading teams that support customer‑facing, business‑critical platforms in highly regulated environments.
Experience operating across both legacy systems and modern cloud‑native architectures.
Experience leading geographically distributed engineering teams.
Familiarity with reliability engineering, SRE practices and modern operational excellence frameworks.
We are committed to building a diverse team of Datavanters who are responsible for stewarding a high‑performance culture in which all Datavanters belong and thrive.
We are proud to be an Equal Employment Opportunity employer. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request an accommodation using the appropriate channel. Requests for reasonable accommodations will be reviewed on a case‑by‑case basis.
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