Technical Support Engineer page is loadedTechnical Support EngineerApply locations Cork time type Full time posted on Posted Yesterday job requisition id R0008043Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.comDiscover YouAt Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence.With Trend Micro, you drive your own development.You are recognised for your passion to succeed, and can be the best part of yourself here.Discover your next exciting career opportunity….Technical Support EngineerDo you love technology and solving complex technical issues? Are you passionate about working for one of the global leaders in enterprise data & cyber security solutions? Our Technical Support Engineer role at Trend Micro is for you.As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape.At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become part of a team that aims to make the world safe for exchanging digital information.Our support team in Trend Micro collaborates to deliver the best possible support experience for our enterprise customers. With the threat landscape constantly evolving you will receive the opportunity to become a security expert by developing your skills in the areas of threats, security solutions and customer domain.Our values are at the heart of everything we do:Customer | We consider the customer’s needs above everything else and we’re passionate about doing so!Change & Innovation | We know there’s always room for improvement so here at Trend we encourage you to be an advocate for change. Sometimes you might get it wrong- but we see failure as a chance to learn for those who dare to take a risk.Collaboration | Everyone gets a voice; everyone will be heard.Trustworthiness | We hire capability first, and you will work with the best. You will have direct access to any level, and freedom to make an impact and influence in your own unique way. Expect support and role models, not micromanagement.About the team:Our team delivers Technical Support for enterprise customers across Europe. Focused on our AI-powered Trend Vision One Platform we get to work with technology spanning the entire Attack Surface from Endpoint, to Cloud, Network and Email.What you will bring to the team:You will be excited about technology and you love solving complicated technical issuesYou will be able to work within a team, independently and you are able to liaise effectively with our customers online and by telephoneYou will also present tested solutions to our clients that can be implemented successfully within the client environment.You will be a trusted advisor who is able to solve customer issues and take ownershipContribute to our Knowledge BaseWhat we're looking for from you:A college/university degree or have equivalent work experience3+ years’ experience of complex trouble shooting or technical supportRequires strong knowledge in virtualized EnvironmentCloud Technology – private and publicExperience in AWS/Azure/Google CloudKnowledge of: VMware, Citrix, Docker, Kubernetes and AWS Lamda a distinct advantageNumerous years’ experience with Microsoft Windows - MCSA Certification is desirable.Experience with Linux Operating Systems desired but not required (RHCSA, LPIC Certification highly desirable)Related industry certification (CCNA/CCNP; WCNA;CISSP;SSCP;CEH) is significant advantageAn understanding of Windows and Linux based Sniffers (Wireshark, TCPDump)Excellent collaboration skills as well as exceptional communication & negotiation skills by phone with our customersCurious about the application of AI to real business applicationsOn-call support on a periodic/rotational basisFluent English language skills both verbally and writtenEuropean Language a distinct advantage, in particular French, German or ItalianAt Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.Connect With UsDon't see the dream job you are looking for? Drop off your contact information and resume. We will reach out to you if we find the perfect fit!About UsFor over 30 years, Trend Micro's unwavering vision has been to make the world safe for exchanging digital information. Security is our entire focus, and it shows. This single-minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats.We embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. At Trend Micro, we're always looking for top talent and you will work with the best. With us, you have the opportunity to thrive in an industry that is dominating the news worldwide.
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