About COPE GalwayCOPE Galway has been providing essential social services in Galway for 60 years. We respond to the needs of people experiencing homelessness, women and children subjected to domestic abuse, and we support older people towards healthy, independent ageing. Our vision is for a community where every person is valued, cared for, and supported at every stage of life.COPE Galway is deeply embedded in the Galway community. We are founded on the belief that together we can make a positive difference in the lives of the people we serve and our community.Our PeopleOur People, COPE Galway staff and volunteers, are the driving force behind everything we do. Their passion, commitment, and professionalism enable us to deliver a wide range of services, support more people, and make a real impact in the community.We have a diverse range of roles, from frontline support workers and social care professionals to catering, community engagement and other professional roles. Each role is crucial in ensuring we deliver our services effectively and make a positive impact in the community.Working with COPE GalwayJoining our team means you will make a lasting, positive impact on the lives of the families and individuals we support and contribute to driving meaningful social change in the community. Whether you are a frontline worker directly supporting clients or in an administrative role, you are vital to our efforts to address critical issues like homelessness and domestic abuse and to ensure that older people are valued and supported.At COPE Galway, we prioritise the development and wellbeing of our people. We offer a supportive work environment, with opportunities for ongoing training, personal and professional growth, and leadership development.Our CultureWe foster an inclusive, supportive and respectful workplace, where diversity is valued. Our team is united by a shared mission and a genuine passion for empowering people and creating meaningful change. We take a trauma-informed approach to the way we work and foster this culture in every aspect of the organisation, including a focus on the health and wellbeing of our staff.Homeless ServicesCOPE Galway Homeless Service supports families and individuals in Galway who are homeless or at risk of becoming homeless. We provide residential and non-residential services, including a day centre, street outreach, supported temporary accommodation and seasonal cold weather responses. Our family services offer family-focused support, emergency accommodation, and specific developmental support for children. Our resettlement service and Housing First programme teams work with individuals moving on from homelessness to secure long-term housing.The RoleNight Support Worker is a hands-on role. As part of a team, the person is focused on providing practical assistance and support to clients during their stay in COPE Galway Homeless Services and ensuring the smooth and safe operation of the service to which they are assigned. This role will primarily involve waking night work.The role carries with it an opportunity to develop skills across a variety of residential homeless services in Galway City. These include:➢ Emergency Modular Accommodation➢ Seasonal Cold Weather ResponseThe successful candidate will be deployed to work within COPE Galways homeless services where needed and on a periodic rotational basis where appropriate and will be first assigned to work in the service named in the advert. They will work with their colleagues to collaboratively embed the values of COPE Galway and a trauma informed approach within COPE Galway Homeless Services.Duties and ResponsibilitiesThe Night Support Worker is responsible to the Service Manager/ Team Leader. Their (not exhaustive) key duties are:To ensure the night time operations of the project run smoothly and in accordance with the policies and procedures of COPE GalwayTo ensure a safe, welcoming and friendly environment is established and maintainedTo ensure the practical needs of clients are met through the provision of laundry and beddingTo support project workers in dealing with referrals for admission and make admissions or referrals as appropriate and as per policy guidelinesTo provide general information on the Homeless Services for Galway City and CountyTo assist all clients with health, safety and general welfareTo respond to difficult or problematic situations in a sensitive manner and within the framework of the Organisations policies and proceduresTo support the project workers to facilitate clients to access local services such as medical, welfare, training, education and employment servicesTo carry out administrative and financial procedures in accordance with COPE Galway policies and proceduresTo use the database systems in place including the Pathway Accommodation & Support System (PASS)To communicate effectively and respectfully with colleagues and clientsTo ensure that all incidents, emergencies, events and handovers are recorded using the recording systems in placeTo ensure that health and safety standards are maintained and adhere to COPE Galway Safety Statement and related policies and procedures at all timesTo maintain domestic, health, and hygiene standards in the building at the highest standards.To ensure that clients are consulted and involved in the operation of the project to the greatest practicalextent.To work positively and effectively as a member of a teamTo attend and contribute to team meetings as requiredTo maintain positive and mutually beneficial relationships with relevant external agenciesContribute to the fostering of positive relations with the local community and in particular with those living in the immediate neighbourhood by responding to enquiries made to the projectTo continue to learn and develop professionally through participating in training and workshopsTo adhere at all times to the COPE Galway Child Protection and Welfare Policy & Procedure and the Children First GuidelinesTo ensure that confidentiality is maintained in accordance with the COPE Galway Confidentiality Policy and Procedure and agreed information sharing protocolsTo work in line with NQSF (National Quality Standards Framework)To be available to work a variety of different shifts of differing lengths as set out in work rosters this may include shifts on weekdays, nights, weekends and Bank HolidaysTo carry out any other reasonable duties as requestedKey Terms and ConditionsFrequency of Work: Full TimeLocation: Multiple Roles across Cold Weather Response and Emergency Modular AccommodationMethod of Pay: Monthly by credit transferAnnual Leave: 24 days per annum pro rataPerson SpecificationThe ideal candidate will have:One years experience of working with homeless people and/or other vulnerable or marginalised groupsORA recognised third level qualification in social care or a related fieldAn understanding of the nature of homelessness and the needs of single homeless peopleAn ability to treat clients in a non-judgmental and respectful wayA commitment to harm reductionA knowledge of relevant local services and of the welfare benefits systemGood written and oral communication skillsCompetent I.T. skillsStrong Interpersonal and teamwork skillsA receptiveness to feedback from clients and colleaguesGood conflict resolution skillsA practical common sense approachAn ability to prevent and respond appropriately to challenging behaviourAn openness to changeEqual Opportunity EmployerCOPE Galway is an equal opportunity employer. We are committed to creating an inclusive recruitment process and working environments for all our employees.