We are looking for a Receptionist & Pitch Attendant on a Part-Time basis to join our team at DKIT Sport.
Why join the Aura Family?
We are the best in our industry We don't just talk about our values; we live them every single day.
We don't say we're the best place to work our people do... We have been recognized again as one of the Best Workplaces in Ireland in 2025. This marks the seventh year Aura has been ranked among the Top Large Irish Workplaces. We are also proud to have been named the Best Workplace for Women and Best Workplace for Health & Wellbeing in both 2024 and 2025.
At Aura our people are at the heart of our business and our culture is built on embracing diversity and inclusion.
In 2024 we were awarded the "Investors in Diversity Silver Certification" with the Irish Centre for Diversity and we were honoured to win the National Advancing Disability Equality Award 2025.
Safety, Health and Wellbeing is at the heart of everything we do. In 2024 we received the H&S National Sport & Leisure Award.
We place emphasis on learning and development, so if you join us you can expect to learn and grow throughout your career.
Other reasons to join our team....
Friends and Family Benefit - all employees get to nominate a friend or family member for free membership of one of our leisure centres
Our Training Academy - opportunities to certify to the highest industry standards in a range of industry practices such as Lifeguarding, Swim Teaching, Pool Plant Operations etc
Aspire Programme - our talent development programme which gives you unrivalled access to training, development and further certification opportunities
Career Development - opportunities to become a Tutor in a range of industry practices and to shape the careers of others
Aura One Hub - benefits, rewards and recognition platform
EAP Programme - a free confidential comprehensive advice and support service ranging from financial and legal advice to counselling for you and your family members
Our GEM Awards programme, acknowledging those who go the extra mile
A range of other benefits such as Bike to Work, TaxSaver, retail discounts, Length of Service benefit and discounted Health Insurance for employee's and dependants through the HSF Health Plans
Our vision is BIG....
Aura's vision is for a healthier and happier Ireland by improving the health and wellbeing of our nation through exercise, sport and active living.
Your mission:
* Display a commitment to our vision, purpose and values
* Welcome and greet all customers, interact and engage with them to ensure that they receive an exceptional level of attention and service
* Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
* Possess full awareness and knowledge of all company facilities and services and of the allocated pitches and times available to both customers and the DKIT Sports societies officer
* Explain the benefits and features of all facilities encouraging usage among customers.
* Assist Membership Advisors with incoming requests for new services and facilitate where necessary, identify potential new members or new programmes
* Promote all front of house sales, assist members and potential members throughout the process
* Ensure all member communication is up to date, accurate and distributed including timetables, leaflets, flyers, online timetables and notice boards.
* Responsible for collecting and maintaining accurate member data including contact names, telephone numbers and email addresses through our quick add system. Make a note of any specific observations and/or needs of members to ensure a personalised service.
* Responsible for ensuring communication between all front of house staff, including recording and maintaining telephone automated messages as required
* Other administration and housekeeping duties
Here's what we need from you:
A passion for delivering the best customer service and building positive relationships with our customers
Excellent communication skills
An outgoing personality, be adaptable and flexible
A positive attitude and a genuine focus on teamwork
Great organisation and time management skills
Excellent IT skills
Experience of working with Microsoft Packages
Attention to detail & accuracy
Good understanding of cash management
Must be available to work weekends and evenings
Due to the nature of this role fluent English is required
If you believe you are the right fit for this role, why not check out our values and see if Aura is the right fit for you?
To be considered for this role you must be legally entitled to work in Ireland.
We do not require the assistance of agencies. Aura is an equal opportunities employer.
By applying for the position, you agree for Aura Holohan Group to collect your personal data for the purpose of managing recruitment related activities.
Aura does not disclose your personal data to unauthorised third parties.