Join our fabulous team at the Farnham Estate Spa & Golf Resort as a Reservations Agent
We are currently seeking a Reservations Agent to join the team at Farnham Estate. The role of our Reservations Agent is to assist guests with planning and booking reservations for a variety of services including hotel rooms, resort houses, restaurants and facilities. Agents are crucial in providing first point of contact to our guests. They deliver efficient, prompt, trouble free, courteous and quality service to callers.
About Farnham Estate
Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland's most popular Spa & Golf destinations with a superb reputation for being a genuine 'retreat to nature'.
At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life.
Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation, healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar.
We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa's facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate.
Role/Responsibilities:
* Greets guests over the phone in a friendly, welcoming and courteous manner,
* Records reservation information accurately on Opera,
* Identifies and records group and transient business codes,
* Records and processes deposit information,
* Records special billing instructions, approves credit after consultation with Revenue Supervisor,
* Records requests for special accommodation and suites,
* Files all reservations in a systematic order for easy referral,
* Identifies commissionable reservations and secures required information
* Informs other departments of VIP arrivals
* Contributes to maximum occupancy and average rate by utilizing yield management
* Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
About The Role
Requirements
* Outstanding customer service attitude and motivation to please the guest
* Administration experience, using IT systems
* Attention to detail, ability to meet deadlines and being a team play whilst also having the ability to use own initiative
* Fluent in spoken English with excellent writing skills
* Have an excellent level of computer literacy using systems such as Microsoft Office Suite, Opera would be an advantage.
* Previous experience in a similar role would be an extreme advantageous.
Perks and Benefits of working at Farnham Estate Spa & Golf Resort
* Very competitive salary
* Free Carparking
* Complimentary, high-quality meals on duty
* Career progression opportunities across the Windward group
* Employee Assistance& Digital Wellness Programmes
* Complimentary, high-quality meals on duty
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Training and development opportunities dedicated to your development including E- Learning platform
* Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
* Cycle-to-work scheme
* Refer a friend Scheme
About Windward Management:
Farnham Estate Spa & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners
Join us today in Farnham Estate as Reservations Agent and become part of an award-winning team.
Required Criteria
Skills Needed
About The Company
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Company Benefits
Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.
Salary
Not disclosed