Amazon Connect Engineer
The Amazon Connect Engineer is responsible for the design, deployment, configuration, and support of Amazon Connect cloud contact center solutions. This role works closely with business stakeholders, solution architects, and developers to implement scalable and secure customer engagement platforms.
Key responsibilities
Design and implement Amazon Connect solutions for voice, chat, and omnichannel experiences.
Configure call flows, IVR, contact routing, Lambda integrations, and third‑party tool integrations.
Collaborate with stakeholders to understand business requirements and translate them into functional AWS connect solutions.
Configure AWS services such as Lambda, Lex, S3, DynamoDB, CloudWatch, and IAM for seamless integration with Amazon Connect.
Manage integrations with CRMs, WFM tools, and analytics platforms.
Monitor and troubleshoot operational issues and optimize performance.
Create and maintain technical documents, SOPs, and knowledge bases.
Your Profile
Core Technical Skills
Amazon Connect Development (Amazon Connect, Lex, Polly, etc.)
Experience designing and deploying voice workflows using Amazon Connect.
Integration with Lex for conversational AI and Polly for text‑to‑speech.
Custom contact flows, Lambda integrations, and real‑time analytics.
AWS Expertise
Deep understanding of core AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc.
Experience with serverless architecture and microservices.
Strong grasp of security best practices and cost optimization.
Telephony & Contact Centre Applications
Knowledge of SIP, VoIP, IVR systems, and CTI integrations.
Experience with call routing, queue management, and real‑time dashboards.
Familiarity with legacy systems and migration strategies to cloud‑based platforms.
Required Qualifications
Extensive hands‑on experience and architecting Amazon Connect and related voice services.
Proven experience working with Contact Center as a Service (CCaaS) platforms.
Significant demonstrable experience working with AWS in a professional setting.
Demonstrated experience with telephony systems and contact centre technologies.
Proven ability to lead technical initiatives and mentor team members.
Good to have
AWS Certified (AWS Certified Cloud Practitioner, Solutions Architect or AWS Certified Developer)
Rewards & Benefits
Competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. Health & wellness initiatives and sports events are also provided.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998–2011 (as amended) and the Equal Status Acts 2000–2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, and sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role.
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