Customer Service Transformation Lead
* The position involves overseeing the development and implementation of a new customer service operating model that aligns with the company's overall business strategy.
* This role requires strong leadership skills, including experience in managing complex transformation programs, implementing change management initiatives, and driving cultural shifts within an organization.
* A successful candidate will possess expertise in designing and delivering modern CX platforms, including AI-driven automation tools and self-service capabilities.
* Excellent communication and interpersonal skills are required to effectively collaborate with cross-functional teams, senior leaders, and stakeholders at all levels of the organization.
* The ideal candidate should have a proven track record of delivering tangible results through data-driven insights and analytical thinking while staying commercially focused on growth opportunities
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