Overview
Join to apply for the Aftersales Booking Advisor role at MSL Motor Group.
MSL Motor Group, a family-owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We offer not just a job but a long-term career. Our team of over 250 employees thrives in a positive working environment with opportunities for progression and competitive remuneration packages.
MSL Service Centre North Dublin, part of MSL Motor Group, is a dynamic aftersales dealership representing multiple leading brands and delivering exceptional aftersales service. Our state-of-the-art facility aims to ensure every customer experience is seamless, professional, and satisfying.
Position: Aftersales Booking Advisor
Location: MSL Service Centre, North Dublin
What’s in it for you?
* Competitive salary and bonus structure
* Great working hours, 8.00am to 6.00pm, Monday to Saturday
* Fast-paced and friendly team environment
* Full training and development
* Modern offices with excellent facilities
* Onsite car parking
* VHI Employee Assistance Program, Flu Vaccine, Eye Test, Cycle to work scheme
* PRSA Company contributions
Main Duties And Responsibilities
* Handle inbound and outbound calls from customers wishing to book service or repair work
* Establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out
* Determine workshop availability using the booking system
* Liaise with service advisers regarding specific job info and queries
* Contact customers after delivery to discuss satisfaction
* Complete customer satisfaction follow-ups after surveys
* Capture, record and update customer details in the Keyloop DMS and supporting technologies
* Inform customers about product launches, new car information, test drive campaigns and used car sales
* Update the CRM system with leads and relevant information
* Handle customer complaints and escalate as required
* Record service, NCT, and seasonal reminder dates in the DMS and follow up via telephone (direct mail reminders supported)
* Report writing and various ad hoc administrative duties
The Successful Candidate Will Ideally
* Have previous experience in a similar role
* Be from a motor industry background and have technical knowledge
* Possess excellent administration and IT skills
* Have experience with the Keyloop DMS
* Exceed customer expectations in terms of service
* Possess excellent telephone skills
* Exhibit excellent communication and interpersonal skills
* Be efficient, with good organizational skills and attention to detail
* Be able to work on own initiative; multitask and meet deadlines
* Work well as part of a team
* Be flexible, with the ability to learn and think quickly
* Display a positive, enthusiastic, can-do attitude
How to Apply
If you are ready to take your career to the next level and meet the above criteria, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.
Skills
* Excellent Customer Service Skills
* Strong Admin & IT Skills
* Customer follow up
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