Overview
The re:Cycle Reverse Logistics organization's Operations Integration team is seeking a detail-oriented, curious, and self-driven Manager of System Operations that will support the organization by maintaining and continuously improving day-to-day global system operations. This includes managing and prioritizing system incidents or “bugs” for resolution with 3P system service providers, evaluating and driving quality, reliability, and accuracy in system performance and data, conducting regular audits to proactively assess system and security threats, analyzing system and operational KPIs to drive continuous improvement, and acting as the primary liaison to manage system escalations, last-mile system changes, and requirements gathering for non-self-serviceable system enhancements. The role also manages the team’s global System Administrators who oversee local day-to-day system operations and configurations for 450+ worldwide users and Data Stewards who ensure reliability in data extracted from 70+ data tables used for financial, environmental sustainability, and regulatory reporting. This role frequently interfaces with the system’s 3P service provider to manage functional and data incidents and user licensing, and to facilitate regular performance reviews. The role offers an blend of people, systems, operation, and data management in a high-performing product team that supports global warehouse operations and maximizes asset lifecycle value and environmental sustainability for used electronics.
Key responsibilities
* Managing and developing a high-performing team of System Administrators and Data Stewards to ensure optimum output and adapt to shifting dynamics as the organization evolves.
* Managing ticket queues, prioritization, tradeoffs, and stakeholder communications for system feature and data incidents, ensuring the biggest impacts are remedied and root causes addressed with 3P service providers and internal software teams.
* Owning and regularly presenting metrics, findings, priorities, and communications to internal and external stakeholders and leadership to manage timelines and expectations.
* Conducting and coordinating system, data, and operation security audits to proactively identify and resolve vulnerabilities.
* Conducting and coordinating systems, data, ticket queue, and operation analyses to proactively identify and drive continuous improvements that optimize day-to-day operations.
* Driving collaboration, alignment, documentation, and communications to prepare systems and global operations for last-mile system changes.
About the team
The re:Cycle Reverse Logistics organization offers worldwide cloud providers a centralized means to disassemble, sort, function test, in-warranty return, repair/refurbish, erase/wipe, and disposition server and networking assets that break or are no longer needed. The organization depends on the Operations Integration team to maintain, continuously improve, and develop new features in their warehouse management and allocation systems that processes and monitors assets from arrival to departure through sales across five global facilities, ensuring reliable and repeatable operational and asset safety, security, traceability, business value, and productivity are supported and reported through joint systems.
BASIC QUALIFICATIONS
* 2+ years of software systems management and/or 3+ years operations management in a warehousing, supply chain, manufacturing, or reverse logistics environment
* 2+ years of direct report people management
* Bachelor’s degree in Supply Chain, Warehouse Operations, Information Systems, Data Science, or related, or 4+ additional years of related experience in lieu of a degree
* 2+ years using Microsoft Office tools (Excel, Word, etc.)
PREFERRED QUALIFICATIONS
* Experience managing a remote or globally distributed team
* Proven track record for improving metrics and performance to SLA
* Hands-on experience using warehouse management and/or inventory control systems
* Experience managing a 3rd party vendor
* Experience using data mining and data visualization tools (SQL, Tableau, QuickSight etc.)
* Strong verbal and written communication skills to translate complex problems using non-technical terms
* Experience using AWS platforms, (S3, RedShift, etc.)
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