Overview
Join to apply for the Payroll Support Agent role at Bright.
Location: Duleek | Employment Type: Contract / Temp
As a Payroll Support Agent your role is to guide and advise our customers across Ireland and the UK on processing their payroll. Our friendly, established team are at the core of our business and have helped us reach customer satisfaction levels of almost 99%.
Join a team where you can make a real difference in supporting small and local businesses. We’re about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive, collaborative team that values your voice and contributions.
Why join us? We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you\'ll work in a dynamic, inclusive environment that supports your personal and career aspirations.
The Opportunity (Maternity Cover)
Role summary: As a Payroll Support Agent your role would be to guide and advise our customers across Ireland and the UK on processing their payroll. Our friendly, established team are at the core of our business and have helped us reach customer satisfaction levels of almost 99%.
Join a team where you can make a real difference in supporting small and local businesses.
Key Responsibilities
* Acting as the first point of contact in supporting customers over the phone and via email.
* Providing help and answers to customers' payroll issues through identification of the problem itself, research on answers and subsequent provision of guidance.
* Guiding customers through our software, enabling them to use the software effectively.
* Testing our software to ensure bug free software is released.
* Keeping abreast of trends and changes in payroll and employment legislative areas.
* To support, guide and assist other team members in resolving customer queries.
The Person
* 2 years customer support experience
* Irish or UK payroll experience/knowledge is necessary
* Knowledge of Accounts or Employment legislation would be desirable
* Strong communication skills, particularly phone and listening skills
* Customer oriented, eager to go the extra mile to assist customers
* Excellent phone manner with the ability to engage and build rapport with customers
* Ability to work under pressure and in a changing environment
* A knowledge of AI tools or technology to enhance customer support efficiency and problem-solving capabilities would be an advantage
* Strong IT proficiency
* Positive attitude with a can-do approach
Seniority level
* Entry level
Employment type
* Contract / Temp
Job function
* Other
Industries
* Software Development
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