We are recruiting on behalf of a well-established organisation seeking an IT Operations Manager to take ownership of day-to-day IT operations and act as the primary liaison with external IT service providers.
This role combines hands-on technical responsibility with operational coordination and is suited to someone who enjoys being close to systems, users, and service delivery rather than working in a purely strategic or architectural capacity.
Job details
We are recruiting on behalf of a well-established organisation seeking an IT Operations Manager to take ownership of day-to-day IT operations and act as the primary liaison with external IT service providers.
This role combines hands-on technical responsibility with operational coordination and is suited to someone who enjoys being close to systems, users, and service delivery rather than working in a purely strategic or architectural capacity.
The role
The IT Operations Lead will be responsible for the effective day-to-day running of IT systems and services, ensuring reliability, security, and consistency across the organisation.
Key responsibilities
Owning daily IT operations across infrastructure, systems, and end-user environments
Acting as the primary escalation point for IT issues impacting business operations
Coordinating and overseeing third-party IT service providers
Supporting staff onboarding and offboarding, including device setup and access management
Providing hands-on end-user support when required
Managing and supporting cloud-based platforms and productivity tools
Developing, maintaining, and communicating IT operating procedures
Ensuring IT activities align with internal policies and standards
Coordinating security testing, vulnerability remediation, and incident response activities
Maintaining IT hardware and software inventories
Supporting audits, risk assessments, and security-related documentation
Liaising with internal teams on IT-related initiatives and projects
Keeping technical knowledge current across infrastructure, cloud, and security topics
Occasional travel to other sites may be required.
Candidate profile
This role will suit an experienced IT operations or infrastructure professional who is comfortable working autonomously, managing service providers, and taking responsibility for the practical delivery of IT services.
Essential requirements
5–8 years' experience in an IT operations, administration, or infrastructure role
Strong hands-on experience supporting Microsoft-based environments (e.g. M365, endpoint management)
Solid understanding of hardware, operating systems, and IT troubleshooting
Experience with backup, restore, and disaster recovery processes
Working knowledge of networking technologies
Experience coordinating or managing third-party IT vendors
Good understanding of information security fundamentals
Strong communication skills
Ability to prioritise tasks and work independently
Desirable
Relevant IT qualification or equivalent industry experience
Cloud, endpoint, networking, or security certifications
Experience supporting IT audits or compliance activities
Exposure to IT project coordination or service improvement work
Skills
IT Operations Lead
Microsoft 365
Intune
Azure
Networking
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