Requirements:
* Minimum 1 years experience in working at the Hotel Front Desk.
* A commitment to offering exceptional service and standards.
* Proficient in Opera Cloud or similar Property Management system.
* Fluent English and excellent communication skills.
* Ability to work well in a team environment and on own initiative essential.
* Well groomed and presenting a professional appearance to all of our guests.
Key Duties & Responsibilities:
* Greet the guests on arrival and at all times in warm, welcoming and friendly manner.
* Check in/out guests effectively ensuring all details are correct.
* Carry out tasks effectively using computerised system.
* Ensure that any additional requirements (upselling) for guests are offered i.e. dinner reservations, porter etc.
* Ensure that all charges are posted correctly onto room bills.
* Take reservations and respond to guests quickly.
* Answer phone in a warm and welcoming manner and effectively transfer calls to correct extensions.
* Correctly take messages for guests/staff ensuring that date, time, message, to/from and initials are noted.
* Ensure that relevant people receive any messages immediately.
* Dealing with any guest requests/queries in a polite and attentive manner and reporting any problems to the Front Desk Manager.
* Balancing reception cash at end of each shift
* The sensible allocation of rooms to customers having viewed all relevant guest requests.
* Maximising all sales opportunities at the desk.
* Ensure that all monies are kept secure at all times.
* Be aware and comply with company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security.
* To read, understand and comply with your responsibilities as defined in the Health & Safety Statement and Staff Handbook.
Job Type: Full-time
Pay: From €14.00 per hour
Benefits:
* Company events
* Food allowance
Ability to commute/relocate:
* 8-10 Forster Street, Galway, CO. Galway H91 TCP0: reliably commute or plan to relocate before starting work (preferred)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Location:
* 8-10 Forster Street, Galway, CO. Galway H91 TCP0 (preferred)
Work Location: In person
Application deadline: 04/04/2025
Expected start date: 01/09/2025