Reservations Agent – Dublin Location: Dublin, Ireland Job Type: Full-time Salary: DOE (Depending on Experience) Hiring on behalf of our clientWe are hiring on behalf of our client for a detail-oriented and customer-focused Reservations Agent to join a leading hospitality property in Dublin.
This role offers an exciting opportunity for someone passionate about providing excellent service and ensuring smooth booking experiences for guests.Key Responsibilities: Handle incoming reservation inquiries via phone, email, and online platforms promptly and professionally.
Accurately input bookings into the reservations system and update guest profiles as needed.
Respond to guest queries regarding rates, availability, special offers, and amenities.
Maximise room occupancy and revenue through effective upselling and yield management techniques.
Liaise with other departments to ensure guest requirements are met before arrival.
Process cancellations, amendments, and special requests efficiently.
Maintain up-to-date knowledge of room types, rates, and promotions.
Provide administrative support to the front office and sales teams as required.
Requirements: Previous experience in a reservations, front office, or customer service role, ideally within the hospitality sector.
Strong communication skills, both written and verbal.
High attention to detail and excellent organisational abilities.
Proficient in Microsoft Office and hotel property management systems (training can be provided).
Ability to work efficiently under pressure in a busy environment.
Fluent English (spoken and written).
Full eligibility to work in Ireland (valid work permit, if required).
Benefits: Competitive salary (DOE) Career development opportunities Supportive and professional working environment Equal Opportunities: We are proud to be an equal opportunities employer.
All applications are treated fairly and hiring decisions are made solely on merit.