Job Title: Tenancy Service Officer Salary: € 43k-$52k Location: Drogheda, Co Louth Ref: S011768 Benefits: Attractive Salary Commensurate with Experience Fuel Card provided, (BIC) 20 days annual leave + 2 additional days.
PRSA Pension scheme.
on successful completion of probation Sick leave.
Bike-to-work scheme.
Car-parking on site.
Description of Role: Our client is now seeking an experienced Tenancy Service Officer, to join their busy team in Drogheda, Co Louth.
The Tenancy Service Officer is responsible for providing a comprehensive and customer focused tenancy management service.
This role involves managing tenancies, ensuring compliance with relevant legislation, and maintaining positive relationships with tenants and other stakeholders.
A degree in housing management, or a related field is preferred.
Relevant professional qualifications are advantageous.
Requirements: Minimum Third Level Qualification and at least 3 years experience in Tenancy Engagement, Social Housing, Local Authority and/or Private Housing Services Knowledge of social and voluntary housing sector and/or associated experience.
Understanding of Landlord and Tenant Obligations & tenancy legislation/regulations.
Experience of working in a tenant-focused role.
Ability to work flexibly on own initiative and as part of a team.
Excellent verbal and written communication skills.
Demonstrate ability to organise, prioritise and manage a complex and varied workload and meet deadlines and targets.
Ability to communicate and interact in a professional, diplomatic and sensitive manner.
Demonstrate the ability to treat the Tenant in a non-judgmental way from a trauma informed perspective, which underpins Foscadh Housings service delivery.
Good written and oral communication skills Empathy and the ability to work with diverse tenant populations.
Commitment to providing high-quality customer service.
Resilience and the ability to handle challenging situations calmly Key Duties & Responsibilities: Conducting tenancy sign-ups, inductions, and ensuring tenants understand their rights and responsibilities.
Managing tenancy agreements, renewals, and terminations in accordance with legal and organisational policies.
Addressing and resolving tenant issues, complaints, and disputes in a timely and professional manner.
Supporting tenants through the process of transferring to different properties.
Regularly reviewing tenant rent accounts to ensure payments are up to date.
Identifying tenants who have fallen into arrears and determining the extent of their debt.
Ensuring all tenancy management activities comply with relevant legislation, policies, and procedures Maintaining accurate and up-to-date records of all tenancy-related activities and communications.
Preparing reports for senior management on tenancy management activities, including key performance indicators (KPIs).
Working collaboratively with internal teams, external agencies, and service providers to deliver a seamless tenancy service.
For more information please send your CV Bernie in confidence through the link.
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However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions.
We will only contact those candidates whose CV matches the criteria for the vacancy.