Job Title: Quality Assurance OfficerReports To: Quality ManagerLocation: Based in SwordsJob Type: Full-TimeAbout Us InisCare was established with the core principle that contented caregivers lead to satisfied customers. We maintain the belief that exceptional, dependable, and personable home care services are delivered by individuals who receive support from a skilled and empathetic leadership team. Our goal is to support our team of caregivers in delivering compassionate and professional care that enables individuals to maintain active and fulfilling lifestyles.Job SummaryA Quality Assurance Officer (QAO) in InisCare plays a crucial role in ensuring that healthcare services meet the highest standards of quality and safety. This is achieved by conducting quarterly reviews, updating Care Plans and Risk Assessments as necessary, and addressing escalated complaints asneeded.ResponsibilitiesConduct regular quality assurance home visits and phone calls with customers. Manage systems for collecting and analysing customer feedback to drive continuous improvement in service delivery.Train the new supervisors in developing care plans and organising Customer reviewsUpdate care plans and risk assessments.Oversee and monitor the incident and complaint log and compile regular reports for stakeholders that highlight trends and concerns.Hold monthly meetings with each branch manager and coordinators to review incidents and complaints.Attend & organise the monthly clinical governance meetingPrepare the clinical governance monthly report in a timely fashion.Address escalated customer complaints in a timely manner, ensuring all stakeholders are informed of the outcomes.Compliance and Standards: Ensure healthcare Branches comply with national and international quality standards and regulations, such as those set by the Health Information and Quality Authority (HIQA) and the Health Service Executive (HSE) Tender.Auditing and Monitoring: Conduct regular audits and inspections of Branches to ensure compliance with quality standards.Risk Management: Identify and assess potential risks to customer safety and develop strategies to mitigate these risks.Data Analysis and Reporting: Analyse data related to quality metrics and outcomes and prepare detailed reports for senior management.Continuous Improvement: Promote a culture of continuous improvement by implementing best practices and innovative solutions to enhance healthcare quality for customer and employees.Skills:Extensive knowledge of home care, and the roles and responsibilities of a Care AssistantAbility to manage conflict, and work to seek conflict resolutionAbility to understand and complete care plans and risk assessments to a high standardAbility to work off their own initiativeFriendly and personable demeanourQualifications:QQI level 5 or equivalent – EssentialMicrosoft Office Suite & PC Skills– EssentialExperience:Work Experience: 5-7 years in a health care setting - EssentialSkills: Strong attention to detail, proficiency PC skills are a requirement - EssentialLeadership - EssentialBenefits:Competitive salary startingMileage paid at €0.44 per km or use of a company vehicleRefer-a-Friend Program – €150.00 per referralCareer Progression Plan, guidance and supportOngoing training and professional development opportunities including QQI Level courses & CPR TrainingSupportive work environment with a focus on employee well-beingOpportunity to make a meaningful difference in the lives of customersHours of work9am to 5pm Monday to FridayAdditional hours may be required outside of the standard Monday to Friday schedule, as needed.