Internal Account Director (Recruitment & Retention)
Updated: April 10, 2026
Location: Dublin, CW, Ireland
Job ID:25105941-OTHLOC-3582-2DR
Description
Syneos Health® is a leading fully‑integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
Whether you join us in a Functional Service Provider partnership or a Full‑Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
Why Syneos Health
We are passionate about developing our people through career development, supportive line management, technical and therapeutic area training, peer recognition and a total rewards program.
We are committed to building an inclusive culture – where you can authentically be yourself. Our purpose, "Driven to Deliver," captures the passion of our colleagues to shape solutions that dramatically impact people’s lives.
We continuously build the company we all want to work for and the customers want to work with, by bringing together smart colleagues from across the world to shape the future of healthcare and drive impact for patients.
Job Responsibilities
About the Role
Are you looking to lead strategies that accelerate access to life‑saving therapies and transform the patient experience in clinical research? As an Internal Account Director, Recruitment & Retention (R&R), you will play a pivotal role in designing and delivering innovative enrollment and retention solutions for global clinical trials.
This senior‑level role requires a proven leader in clinical trial recruitment, with a demonstrated history of driving successful patient enrollment across complex therapeutic areas. You will bring both strategic insight and operational excellence.
You will collaborate across Clinical Trial Management, Project Leadership, R&R Operations, Data Science, Regulatory, and external vendor partners to ensure sponsors achieve enrollment targets on time and with quality. Acting as a trusted advisor, you will represent R&R services in Bid Defense Meetings, client discussions, and sponsor escalations – shaping strategies that directly impact trial success.
Core Responsibilities
Lead Recruitment Strategy: Own the development and execution of patient recruitment and retention plans (PRPs) from study start‑up through close‑out.
Be the Sponsor’s Go‑To Expert: Represent R&R solutions in Bid Defense Meetings, pre‑award planning, and escalations.
Cross‑Functional Leadership: Partner with Clinical Trial Managers, Project Leads, Regulatory, Operations, and Data Scientists to deliver data‑driven solutions.
Enrollment Oversight: Track study progress, proactively manage risks, and implement mitigation strategies to protect timelines.
Data & Vendor Management: Analyze performance trends, collaborate with vendors, and apply insights to optimize recruitment outcomes.
Solution Innovation: Contribute to continuous improvement by sharing lessons learned, market insights, and client feedback.
Strategic Partnerships: Build and sustain strong sponsor, site, and vendor relationships to ensure delivery excellence and repeat business.
Mentorship & Growth: Provide guidance to colleagues and strengthen team capabilities as the group expands.
Qualifications
8+ years of clinical research or clinical trial operations experience, with extensive focus on patient recruitment and retention.
Minimum of 1–2 years in leadership or management roles.
Proven track record of developing and executing successful, measurable recruitment strategies across therapeutic areas.
Strong understanding of global R&R strategies, including decentralized trials, direct‑to‑patient outreach, and site‑facing support.
Ability to manage multiple, complex studies under tight timelines.
Skilled in Microsoft Office Suite; familiarity with clinical trial technology platforms preferred.
Critical Skills
Strategic thinker who can convert insights into actionable recruitment plans.
Exceptional communicator and presenter, able to influence senior stakeholders and sponsors.
Strong problem‑solving and proactive risk‑management skills in dynamic clinical environments.
Deep knowledge of cultural and regulatory factors affecting global patient recruitment.
Flexible, innovative, and collaborative mindset with a focus on results.
Preferred Candidate Profile
Respected industry expert with a reputation for delivering high‑profile studies.
Trusted advisor to sponsors who can confidently represent R&R strategies at the executive level.
Proven innovator who has implemented new approaches to overcome enrollment challenges.
Global strategist experienced in managing patient recruitment across multiple geographies, cultures, and regulatory landscapes.
Strong collaborator and mentor who uplifts colleagues while driving accountability and results.
U.S. Salary Range
97,300 - 170,300
Location
Open to U.S. – remote candidates
Why Join Us
This opportunity is reserved for professionals who have already demonstrated they can deliver at the highest level. As an Internal Account Director, your expertise will directly impact the speed at which new therapies reach patients worldwide.
You’ll be at the center of accelerating clinical trial success—helping bring life‑changing medicines to those who need them most, while shaping the future of how patient recruitment is designed and delivered.
If you’re ready to take on a highly visible, career‑defining role where your leadership and proven track record make a measurable difference, we want to hear from you.
Get to Know Syneos Health
Over the past 5 years, we have worked with 94% of all novel FDA‑approved drugs, 95% of EMA‑authorized products, and more than 200 studies across 73,000 sites and 675,000+ trial patients.
Learn more at www.syneoshealth.com.
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company may assign other duties with no prior notice. Equivalent experience, skills, and/or education may be considered; qualifications of incumbents may differ from those listed here. The Company complies with the Americans with Disabilities Act, offering reasonable accommodations when appropriate.
This description is intended to meet all legislative obligations in each country in which Syneos Health operates, including the EU Equality Directive.
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