Client Service Senior Representative - Exchange Traded Funds
We are seeking a Client Service Senior Representative to join our Exchange Traded Funds (ETF) team in Dublin. As a key member of our fund services team, you will be responsible for providing exceptional client service and support to ETF clients and approved participants.
This is a diverse and demanding role that offers the successful candidate the opportunity to broaden their skill set and be part of a team and product that is experiencing rapid growth. You will work closely with internal teams, including operations, to ensure timely resolution of client inquiries.
The ideal candidate will have strong client service and relationship management skills, as well as experience in TA, fund accounting, custody, or securities processing. They will be able to communicate professionally through effective verbal and written skills, and have a proactive self-starter mindset with a focus on delivering exceptional results.
Responsibilities:
* Provide exceptional client service and support to ETF clients and approved participants
* Field and respond to client inquiries and escalated issues
* Contribute to the ongoing development of the ETF Order Entry system
* Build relationships internally and contribute to the development of the ETF Product within BBH supporting New Business initiatives
* Exhibit a sound understanding of BBH and industry products and services
* Work closely with internal clients in Operations to ensure timely resolution of client inquiries
* Serve as a key point of contact for external clients regarding daily servicing inquiries
* Develop key internal relationships to proactively aid in the resolution of client issues
Requirements:
* Strong client service and relationship management skills
* BS/BA degree (finance or accounting related concentration preferred), and/or equivalent work experience
* 1 to 2 years of TA, fund accounting, custody, or securities processing or other industry experience
* Research, analysis, and problem resolution skills
* Ability to communicate professionally through effective verbal and written skills
* Proactive self-starter who is detail and goal-oriented
* Competent Excel ability
About BBH:
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions, and a partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.