* Position: Desktop Support Engineer (L1)
* Job Type: Full-time onsite
* Working Hours: Standard business hours
* Contract: 12 months initial (with the possibility to extend up to 3 years based on performance)
* Start Date: Immediate
* Experience Required: 2-3 years in desktop / end-user support
* Languages: English
* Prerequisite: The candidate must have full working rights in Ireland.
Job Description;
About the opportunity
We are looking for a motivated Desktop Support Engineer Level 1 to join our onsite IT team in Ireland. The successful candidate will provide first line technical support to end users, resolve common hardware and software issues, and ensure smooth daily IT operations. This role is ideal for someone starting a career in IT support who wants hands on experience in a busy corporate environment.
Key Responsibilities
* Provide first line support for user incidents and service requests via ticketing system and telephone
* Log, categorize, and update tickets in ServiceNow or Remedy and follow up until resolution or escalation
* Perform basic installs moves adds and changes of desktops laptops printers and peripherals
* Assist with desktop and laptop imaging and initial configuration following standard images and checklists
* Handle routine account tasks in Active Directory such as password resets and account unlocks
* Troubleshoot common software and operating system issues on Windows 10 and Windows 11 machines
* Support basic mobile device and VOIP phone issues and escalate complex mobility problems to senior teams
* Assist with basic network connectivity troubleshooting for wired and wireless connections and liaise with the networking team when required
* Follow patching and security baseline procedures and report non compliant devices to the team lead
Preferred Technical Skills
* Good working knowledge of Microsoft Office Suite support and common application troubleshooting
* Experience using ServiceNow or Remedy ticketing platforms for incident management
* Familiarity with endpoint management tools such as SCCM or Intune and basic MDM concepts is advantageous
* Understanding of basic networking concepts including IP addressing DNS and Wi Fi troubleshooting
* Experience with desktop and laptop hardware replacements peripheral setup and system imaging
* Awareness of ITIL practices and SLA driven service delivery
Soft Skills
* Strong customer service mindset and clear communication skills with non technical users
* Ability to work well in a fast paced environment and manage multiple tasks by priority
* Professional attitude and ability to work cooperatively with colleagues and internal stakeholders
* Good documentation habits and the ability to contribute to knowledge base articles and runbooks
Job Type: Full-time
Pay: €2,500.00-€2,900.00 per month