We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Job Title
Order Management Analyst
Duration
6 months contract (Coverage for medical leave for employee)
Location
Dublin 24 (2-3 days onsite)
Max Budget
€44k per annum + paid holidays
What you’ll do
Provide primary support for the rest of the world channel & enterprise accounts, including email and phone support, returns and credits processing, issue resolution and escalation management, order reviews & PO processing.
Utilise Salesforce, SAP (ECC, CC, and CI) and other internal tools to book revenue as well as cancellation of revenue.
Conduct weekly and quarterly reconciliations to ensure accurate revenue booking as well as for Metric purposes.
Work cross-functionally with multiple internal Departments (Sales, Credit, Buying Program, Engineering teams).
Support Subscription business via ROW Distributors and Resellers
What’s needed to succeed
Bachelor’s degree or equivalent in a numerate or business field. Fluent business English (written and spoken). You are meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative, and confident.
Competence with information management tools - SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.
Demonstrable experience in a role involving ‘critical thinking’: i.e., ability to analyse complex deals, make decisions, and problem solve self-sufficiently, without requiring ongoing direction setting.
Excellent interpersonal and customer-oriented communication skills.
Experience in a role demonstrating excellent time management, able to analyse workload and prioritise time based on changing priorities.
Someone with a growth mindset, adaptability, verbal and written communication skills. Problem-solving and time management.
Highly Desirable
Minimum 2 years of Order Management (or similar) experience in this sector.
A proven ability to build strong, trust-based relationships with business partners across the organisation.
Knowledge of revenue recognition rules/requirements related to software/services
Good knowledge of operational quote-to-cash business processes.
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often shortlisted within 48 hours.
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Seniority level
Associate
Employment type
Contract
Job function
Analyst
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