Job Title: Intranet Search Manager
The Intranet Search Manager will play a critical role in optimizing and enhancing search capabilities within the Firm.
This includes managing and optimizing internal search capabilities, enhancing lawyer experience, integrating internal data systems, and implementing search strategies for enterprise search to ensure internal content is easily accessible and highly discoverable.
Key Responsibilities:
1. Search Optimization:
* Develop and implement enterprise search strategies to enhance the firm's internal intranet's user interface (UI) and user experience (UX)
* Conduct keyword research and analysis to identify enterprise search optimization opportunities
* Optimize content structure and profile tagging to improve search relevance and discoverability
* Work with content creators to ensure search best practices are integrated into all business content
* Provide support for user queries, troubleshoot issues, and maintain documentation of operational procedures related to tools and projects
2. Search and Data Integration:
* Develop taxonomies and metadata systems to categorize and organize content for improved searchability and Gen AI readiness
* Integrate structured and unstructured data to create comprehensive knowledge connections, improving data visibility and accessibility
* Improve internal linking structure and enhance search functionality through collaboration with technical teams (e.g., Share Point engineers) and vendors
* Regularly audit search functionality, identifying areas for improvement based on user data and feedback
3. Data Management and Best Practices:
* Establish and maintain data management best practices to ensure data integrity, quality, and security
* Adhere to data governance policies and procedures to manage data lifecycle and compliance
* Collaborate with internal stakeholders to ensure consistent data standards and practices across the Firm
* Guide data management tools and technologies to support data-driven decision-making
* Conduct regular training sessions on data management best practices and tools for internal teams
4. Search Performance & Analytics:
* Monitor and analyze search performance metrics, utilizing analytics tools to optimize search functionality
* Focus on improving search relevancy, tuning search algorithms, and optimizing search configurations based on analytics
* Develop and maintain regular audits and performance reports to measure search success and areas for enhancement
5. Technical Support & Training:
* Offer technical training on search features, tagging systems, advanced search usage, and the search engine's indexing/ranking processes
* Conduct training to help users navigate and utilize Knowledge tools more effectively
* Provide hands-on support for Knowledge tools, developing and updating FAQs and troubleshooting solutions
6. Collaboration & Solution Development:
* Work closely with the Technology team to configure and test solutions
* Assist in building templates, reports, and troubleshooting issues across tools
* Support ongoing system enhancements, including testing patches, integrations, and upgrades
* Collaborate closely with the project team associated with the digital transformation project, working with content creators to implement and drive changes to processes to enable user experience optimization
7. Engagement & Policy Adherence:
* Ensure proper levels of engagement with Knowledge content by attorneys, constantly working towards improving the user experience and ensuring user feedback is incorporated as appropriate
* Maintain and drive adherence to policies, best practices, and guidance designed to achieve the key aims enabled by the responsibilities outlined above
* Be known as the expert and go-to person for the resolution of issues and business solutions relating to search
About Working at Baker McKenzie: Baker McKenzie is the world's leading law firm with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services. We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan.