Customer Communications Administrator
Role Overview:
Fitz Scientific is seeking a Customer Communications Administrator to manage and enhance all communications with our customers. This role is central to ensuring that every interaction with Fitz Scientific reflects our brand's professionalism, accuracy, and integrity.
You will be a confident communicator, skilled in both written and visual communication, and capable of translating technical information into clear, engaging content that supports our customers' needs.
Key Responsibilities:
Customer Communications
* Manage and coordinate all customer-facing communications across sales, technical, and customer service functions.
* Ensure all written, visual, and digital materials align with Fitz Scientific's brand standards, tone, and messaging.
* Draft, edit, and review customer communications, including:
* Sales updates and promotional materials
* Technical guidance and data communications in collaboration with technical teams
* Customer Service notifications
* "How-to" guides and technical explanation documents
Technical Communication
* Collaborate with our technical teams to understand complex testing processes and regulatory requirements.
* Develop clear, concise, and accessible documentation to help customers understand technical data and procedures.
* Maintain version control and oversee document revisions to ensure accuracy and consistency.
Brand & Marketing Coordination
* Oversee the creation, approval, and distribution of all branded materials.
* Ensure all employees adhere to brand guidelines across internal and external communications.
* Work with designers, photographers, and video producers to create engaging branded content.
* Support ongoing brand development by setting and maintaining clear criteria for visual and written standards.
Skills & Qualifications:
* Excellent written and verbal communication skills.
* Strong understanding of branding, tone of voice, and customer communication standards.
* Skilled in digital design and graphics tools (e.g., Canva, Adobe Suite, or similar).
* Experience creating and editing video content is an advantage.
* Ability to interpret and simplify technical information for non-technical audiences.
* Strong organisational skills and attention to detail, especially in document management and version control.
* Be proficient in Microsoft Word, Excel and SharePoint
* Experience in marketing, communications, or technical documentation.
* Bachelors degree in marketing, communications or technical documentation.
* Must be fluent in English.
Hours of work Monday - Friday 8.30am - 5.00pm (37.5 hours per week)
Candidates must be eligible to work in Ireland.
Job Types: Full-time, Permanent
Pay: From €30,000.00 per year
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Gym membership
* On-site parking
Education:
* Bachelor's (required)
Work Location: In person