Customer Success Manager - French Speaking
4 days ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features.
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Responsibilities
Use our Customer Success Methodology to understand goals, assess capabilities, and recommend ways to accelerate business and technology objectives.
Develop an understanding of customers’ Salesforce implementation and evangelise the capabilities across all Clouds.
Guide a customer on organisational strategy, governance and change standard processes based on needs.
Demonstrate hands‑on Salesforce product knowledge by applying platform features to customer priorities and roadmap.
Proactively identify risks to the customer achieving stated business goals and work with the account team to build mitigation plans.
Produce and implement a comprehensive adoption path showing current state, target state, timeline, and an enablement plan.
Deliver business value and innovation by understanding key business challenges and potential for growth.
Build and cultivate executive‑level relationships with IT and business leaders, sponsors, and decision‑makers.
Work with the account team and Salesforce Execs to optimally network within accounts from executive level down.
Recommend additional Salesforce services and advisory experts when appropriate.
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
Preferred Skills
Solid understanding of Salesforce product and platform features, capabilities, and best use.
Ability to articulate the importance and value of Governance to Business and IT executives.
Strong knowledge of enterprise architecture principles.
Ability to quickly grasp and explain technological and business concepts.
Serve as a trusted advisor with a deep curiosity to understand customer motivations and needs.
Degree or equivalent proven experience; evaluated on core proficiencies such as leadership, military, volunteer, or work experience.
Understanding of a retail company’s e‑commerce strategy, omnichannel integration, online sales support, and insights into customer lifetime value, digital engagement, and conversion optimisation.
Required Skills
7‑10 years of relevant industry expertise.
In‑depth knowledge in one or more lines of business (LoBs) – a specific cloud or industry.
Strong consulting skills and proven results as a Trusted Advisor driving business value.
Ability to drive effective influencing conversations at the C‑level, facilitate difficult discussions, and handle objections.
Benefits & Perks
Check out our benefits site which explains our various benefits, including well‑being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Unleash Your Potential. When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment.… (full EEO statement as originally provided)
#J-18808-Ljbffr