Overview
To manage the efficient and accurate receipt, inspection, and documentation of all stock entering the supermarket. The Goods Inwards Manager is responsible for ensuring stock integrity, compliance with HACCP and Health & Safety regulations, and maintaining an organised and secure back-store area. This role plays a key part in the store's supply chain, supporting availability on the shop floor and reducing stock loss through robust procedures and team leadership.
Key Skills & Experience
* Previous experience in a supermarket or high-volume retail stock control role is essential;
* Strong understanding of food safety, HACCP, and health & safety standards;
* Proven ability to lead, train, and motivate a small team;
* High attention to detail with strong organisational and time-management skills;
* Ability to work efficiently under pressure in a fast-paced retail environment;
* Competency in using inventory management systems and digital tools (e.g. handheld scanners, Microsoft Excel);
* Professional, reliable, and confident when dealing with suppliers and internal teams.
Key Responsibilities
1. Goods Receiving & Inspection
o Manage the receipt of all stock deliveries to ensure accuracy against delivery dockets and purchase orders;
o Record and report discrepancies, damages, or shortfalls promptly to the relevant departments;
o Schedule deliveries to avoid congestion and ensure smooth operations.
2. Back-Store Management
o Maintain a clean, safe, and well-organised back-store and loading bay;
o Implement effective stock rotation practices (e.g. FIFO) and ensure proper product storage, particularly for chilled, frozen, and perishable goods;
o Ensure temperature checks and storage compliance in accordance with food safety guidelines.
3. Stock Accuracy & Documentation
o Ensure all incoming goods are accurately logged in the store's inventory system;
o Submit all delivery paperwork and invoices to the accounts or purchasing team daily;
o Assist in regular stock counts and quarterly stocktakes, flagging variances and potential shrinkage issues.
4. Additional duties
o Oversee the processing and documentation of returns (e.g. damaged goods, expired stock);
o Ensure proper handling, storage, and return of supplier crates, combis, and pallets;
o Monitor and enforce store waste disposal and recycling procedures;
o Supervise goods-inwards staff and support their training and development;
o Set and monitor performance standards to ensure consistency and accuracy;
o Promote a positive and efficient working environment focused on team collaboration.
Compliance & Store Standards
* Ensure all practices meet legal requirements under HACCP, Health & Safety, and Food Safety regulations;
* Conduct regular audits and liaise with store management on corrective actions;
* Control supplier access to delivery areas to maintain store security and safety protocols;
* Liaise with the floor managers and department heads to communicate stock availability, shortages, or delays;
* Support the fresh, ambient, and frozen departments with accurate stock replenishment information.
Brand & Customer Service
* Represent the store and SuperValu brand values (Genuine, Passion for Food, Vibrant, Committed, Innovative, Imaginative) through professional behaviour and high standards;
* Deal with all supplier interactions and any customer queries related to stock or returns in a courteous and professional manner.
Additional Information
* This is a full-time position based in a busy supermarket setting.
* Flexibility is required regarding shift patterns, which may include early mornings, weekends, or peak trading periods (e.g. Christmas, promotions).
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