NYX Hotels is giving laidback luxury: we are THE destination Our NYX team (we call them City Lovers) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.
The Assistant Head Housekeeper will support the strategic initiatives and objectives of the Housekeeping department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As an Assistant Head Housekeeper, you'll be the backbone of the team in this role as you'll be working with the Head Housekeeper to inspire and motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role You'll be busy planning out assignments within the team whilst working alongside the Head Housekeeper to ensure that the targets for the Housekeeping department are being met. If you're our ideal Assistant Head Housekeeper, you will:
• Delegate tasks for the team and support them to achieve their targets
• Support with training new employees – share your enthusiasm with others
• Effectively collaborate with other departments within the hotel
• Check rooms and public areas to ensure they are all presented to the Leonardo Hotels standard
Some of the perks our Assistant Housekeeping Manager could enjoy include:
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
* Talent referral scheme
* Thank You Week: from ice cream trucks to yoga classes and lots in between
* Wellbeing Calendar
* Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Assistant Housekeeping Manager?
At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you're part of the NYX team, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality