Bank Clerical Officer - Radiology - UPMC Sports Surgery Clinic, Dublin
Location: UPMC Sports Surgery Clinic, Santry, Dublin 9.
Job type: Relief Contract of Employment
Overview of role:
The UPMC Sports Surgery Clinic Radiology Department provides
a range of Diagnostic services which include MRI, X-ray, CT and Ultrasound.
Primary Duties and Responsibilities:
Welcomes
patients and their families professionally and delivers excellence in the
administration of the patient episode.
To ensure the seamless
administration of the patient episode from referral to scheduling/handover
to clinical colleagues.
Ensures
that the patient is properly identified and that all records match, and
are verified as correct by the patient.
Ensures
all paperwork including insurance documentation is accurate, signed and in
order prior to patient leaving Radiology Reception Ensures that all
payments are deducted as necessary.
Rotates
between reception and call centre as required.
Schedules
patients as per requests. Seeks
clinical advice as necessary.Verifies patient's insurance details.
Answers
the telephone professionally and according to policy.
Supports
the retention of staff by contributing to the creation of a healthy work
environment that supports teamwork.Treats colleagues, patients, families and visitors with dignity and
respect at all times.
Demonstrates
behaviours consistent with the clinic values, policies and procedures and
forges good working relationships with administrative and clinical
colleagues.
Ensures
a quality service for patients and families by being flexible with
assignments and in providing staff coverage.
Maintains
patient confidentiality at all times and is discrete in all dealings with
patients and their families.
Communicates
effectively and efficiently with patients, families and colleagues. Addresses patient/family
concerns/complaints immediately and seeks assistance as necessary.
Contributes
to team meetings and offers solutions to problems as they arise.
Embraces change and participates in the
implementation of new processes and procedures that will enhance
departmental efficiency and effectiveness.
Abides
by the clinic mission and values at all times and always acts as an
ambassador for the clinic.
Follows all clinic
policies and procedures.
Qualifications & Experience:
Educated to Leaving Certificate Level or equivalent
Person Specification:
Accurate data entry and keyboard skills
Self-directed and an ability to work independently
Diplomatic and tactful with the ability to build and maintain relationships
A team player with an open and flexible attitude
Excellent communication skills – written and verbal
Proficient in the use of Microsoft Office suite
Open to change and able to adapt to an ever changing work environment
Be of good character
Fluency in written and spoken English
Equal
Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.
At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.
Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.
Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.
About
UPMC
UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia. UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since
2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo. UPMC has also established a nationwide Concussion Network. UPMC's
Global Technology Operation Centre is based in Kilkenny.