Workshop Coordinator
We are currently seeking a Workshop Coordinator to join our Service team, within the Mercedes-Benz, SEAT and Cupra Collooney.
Main Objective:
The role of the Workshop Coordinator is to ensure the smooth and timely flow of work through the workshop, leading to customer satisfaction.
Key Responsibilities:
* Progress Management Monitor progress of jobs in the workshop and advise service advisors and reception of any delays or issues
* Job Allocation Ensures jobs are allocated across the department and it is adequately staffed to achieve departmental objectives
* Prioritisation Prioritises workshop jobs with the Aftersales manager and General Manager to meet customers requirements
* Job Card Signing Signed off job cards for appropriate warranty work
* Warranty Procedure Ensure the correct warranty procedure is followed on new and used vehicles and all documentation relating to warranty work and returnable components is up to date and accessible
* Technical Support Ensure that adequate support is given to the technical team so that the hours and materials used optimise cost effectiveness, using dialogues to identify parts required and upsale opportunity
* Parts Team Liaise with the Parts team to ensure appropriate and timely pre-picking for planned jobs
* Authorisation Authorise and document all consumable and internal parts requisitions
* Workshop Presentation Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation
The Ideal Candidate:
We are looking for someone with:
* Previous experience in a similar role in the automotive industry or qualified technician interested in career progression
* People Management experience is beneficial
* Time Management skills
* Strong IT skills
* Ability to communicate clearly with customers and colleagues, face to face, by phone or email
* Excellent problem solving and decision making
* Decisive - can work on own initiative and take accountability
* Customer service experience
* Continuous improvement mindset
* Full driving license is essential
Build strong interdepartmental relationships and pay close attention to other departments requirements