M Recruitment are searching for a General Manager for a large 4* Hotel in North Dublin.
Position Overview:
We are seeking an experienced and dynamic
General Manager
to oversee the day-to-day operations of our 4-star hotel in Dublin. The successful candidate will be responsible for driving business performance, ensuring exceptional guest experiences, leading a high-performing team, and maintaining brand and operational standards.
Key Responsibilities:
Operational Management
* Oversee all aspects of hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales.
* Ensure smooth daily operations and maintain high standards of service delivery across departments.
* Monitor key performance indicators (KPIs) and implement strategies for operational efficiency.
Financial Management
* Prepare and manage annual budgets, forecasts, and P&L statements.
* Monitor financial performance, control costs, and maximise revenue across all streams.
* Ensure compliance with financial and audit policies.
Guest Experience
* Maintain and enhance guest satisfaction through a customer-focused approach.
* Monitor guest feedback and implement continuous improvements based on reviews and guest insights (e.g., TripAdvisor, Google Reviews).
* Resolve guest issues promptly and professionally.
Team Leadership
* Recruit, train, and develop departmental managers and staff.
* Foster a positive, motivated, and productive work environment.
* Conduct performance reviews and support staff development and succession planning.
Sales & Marketing
* Work with the sales and marketing team to drive occupancy and revenue through effective strategies.
* Build relationships with corporate clients, travel agents, OTAs, and other key partners.
* Represent the hotel at networking events, trade shows, and in the local community.
Compliance & Health & Safety
* Ensure full compliance with all health & safety, fire, licensing, and employment laws.
* Maintain excellent hygiene standards and ensure compliance with Fáilte Ireland and other local authority requirements.
Key Requirements:
* Minimum 5 years' experience in hotel senior management, preferably at 4-star level or above.
* Strong understanding of hotel operations, sales, and financial management.
* Proven leadership and people management skills.
* Excellent communication, problem-solving, and decision-making abilities.
* Strong knowledge of the Dublin hotel market and local hospitality trends.
* Experience working with hotel PMS systems (e.g. Opera, Protel, etc.).
* Degree or diploma in Hospitality Management or a related field is desirable.
Desirable Attributes:
* Results-driven with a commercial mindset.
* Passionate about guest service and delivering exceptional hospitality.
* Adaptable and resilient under pressure.
* Knowledge of sustainability practices in hospitality is an advantage.