Job Purpose
To undertake the Customer Service process within Panda Recycling, ensuring that agreed service levels are achieved for customers at the best value.
Role Context
* The Customer Service Representative will support the Customer Service team in transactions with Panda customers.
* Ensure that all customer interactions result in a closed service loop.
Responsibilities:
* Answer high-volume inbound calls in a call centre environment.
* Handle customer queries and complaints, liaising with other departments to resolve issues.
* Process all customer requests promptly and consistently.
* Be open to ongoing training on new equipment, processes, and operations.
* Work flexibly in a multi-skilled environment.
* Collaborate positively within a team.
* Flexibility in work patterns may be required.
Candidate Profile:
* Excellent telephone manner and customer service skills.
* Customer-focused attitude.
* At least one year of experience in a customer care role.
* Good organizational skills.
* Proficient computer skills.
* Teamwork ability.
* Strong interpersonal skills.
* Commercial awareness.
* Ability to remain calm under pressure.
* Flexible to respond to various tasks as needed.
Essential Competencies
Customer Service and Communication:
* Experience communicating with customers.
* Effective oral and written communication skills.
* Ability to follow processes and procedures.
* Proven high customer satisfaction in previous roles.
* Experience in process-managed environments.
* Effective communication with management.
Problem Solving Techniques:
* Ability to identify and analyze problems.
* Resolve customer issues using investigative skills.
* Handle challenging support situations professionally.
Personal Interaction:
* Share knowledge effectively.
* Adaptability to changing environments.
* Creative thinking.
About You
About Us
Join us on the journey…..
Beauparc has grown over 30 years into a diverse group of nearly 3000 people, sharing a common vision and values. We prioritize safety, sustainability, and innovation, aiming to serve communities responsibly and sustainably. We value talented, passionate individuals committed to continuous improvement and better outcomes.
Take the first step today and join us on the journey…….
Beauparc is committed to diversity and inclusion, aiming to attract and retain a workforce that reflects the communities we serve (DE&I Policy Statement).
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