Overview
Are you looking for a career move that will put you at the heart of a global financial institution?
Shape your career with Citi in Dublin.
By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since ****, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
Team/Role Overview
The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.
The overall objective of this role is to address external customer issues and provide ongoing customer service support.
What you'll do
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we'll need from you
Fluency in Spanish (speaking, writing, and comprehension) is mandatory
Proficiency in any other European language is highly valued
Experience in customer service preferred (experience related to payments or within a financial institution will be an advantage)
Bachelor's degree/University degree or equivalent experience
Persistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
What we can offer you
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.
We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need?
Then apply to discover the true extent of your capabilities.
This job opening is for an existing job vacancy.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
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