Deliver exceptional guest experiences as a key member of our hotel team.
Main Responsibilities:
1. Initial Guest Contact: Communicate available options, rates, and itineraries to ensure seamless bookings and enhance customer satisfaction.
2. Reservation Management: Convert inquiries into confirmed bookings, update the reservations system, and provide timely responses to guest requests.
3. Rate Management: Distribute rates effectively through various channels, maintain optimal pricing and availability, and negotiate with suppliers when necessary.
4. Customer Relations: Foster strong relationships with guests, provide exceptional service, and address any concerns or issues promptly.
Requirements:
1. Experience: Minimum 1 year in a similar role within a high-end hotel environment, preferably in a front office or reservations department.
2. Technical Skills: Proficiency in Microsoft Office, knowledge of booking systems, and CRM software, with a focus on efficiency and accuracy.
3. Language Proficiency: Fluent English speaker with excellent written and verbal communication skills, both internally and externally.
4. Interpersonal Skills: Strong networking and interpersonal abilities, with a focus on building positive relationships with guests, colleagues, and suppliers.
Key Performance Indicators:
* Increase guest satisfaction ratings by 10% within the next 6 months.
* Reduce cancellation rates by 5% through effective rate management and negotiation.
* Maintain a high level of professionalism and integrity at all times.