Join to apply for the Receptionist role at Mespil Hotel
Join to apply for the Receptionist role at Mespil Hotel
Main Purpose of Job: To assist in the organisation of the receptionist shift while on duty and to provide guests with an efficient and friendly welcome and departure.
Main Responsibilities:
Front Office Operations:
* Assist in the smooth operation of the reception desk.
* Welcome and acknowledge all guests in the reception and lobby area in a warm and friendly manner.
* Deliver excellent customer service to all guests at all times.
* Assist in the training and development of new team members.
* Communicate hotel and city services to guests.
* Balance all financial records and reports at the end of each shift.
* Communicate effectively with the accommodation manager and supervisors regarding room availability and guest requirements.
* Organise group luggage to and from bedrooms.
* Take and deliver messages on behalf of guests and managers.
* Maximise room revenue by offering best rates and upselling where possible.
* Ensure floats are balanced at the end of all shifts.
* Prepare rooming lists in conjunction with the reservations team.
* Perform routine cleaning of designated areas as required.
Customer Service:
* Provide efficient and friendly service to guests at all times.
* Follow the hotel's key standards.
* Provide a warm and friendly telephone service to guests.
* Handle guest complaints professionally and to a 4-star standard.
* Maintain a positive, friendly attitude with both guests and colleagues.
Health and Safety:
* Abide by the hotel's health, safety, and environmental procedures.
* Report any health, safety, or environmental hazards within the hotel.
* Report any accidents, incidents, and near misses while on duty.
Presentation and Grooming:
* Wear the correct uniform and name badge at all times while on duty.
* Maintain a high standard of personal hygiene and grooming.
Other Duties:
* Attend relevant training courses as required.
* Serve on hotel committees when required.
* Carry out any other duties as directed by management.
* Assist in other departments when necessary.
* Contribute to the hotel's sustainability efforts by reducing waste, improving energy efficiency, and reducing water consumption.
The successful candidate will be required to have:
* Excellent customer care skills
* Experience from a similar style property
* Experience in working in Teams
* Excellent communication and interpersonal skills
* Ability to work on their own initiative
* Be available to work a mix of shift patterns
Early 7am - 3pm,
Middle 10am - 6pm or 11am - 7pm and
Late 3pm - 11pm
Benefits:
* Competitive Salary
* Continuous training and development
* Complimentary stays in our sister property
* Employee Recognition Awards
* Social Events calendar
* Additional Days Off for Length of Service
* Uniform provided
* Bike 2 Work Scheme
* Taxsaver Commuter Ticket Scheme
* Refer a Friend Scheme
* Employee Assistance Programme (EAP) for employees and friends & family.
* Pension Scheme
* Health Insurance (Reduced Rates)
* Complimentary buffet-style meals in the staff canteen, available for breakfast, lunch, and dinner.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Hospitality
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