About IPIP (Information Providers Ltd), is an Information Technology Managed Services Outsourcing and IT Contract Staff Resource Augmentation consultancy.
The company was established in 1998 and has corporate clients based primarily in the Greater Dublin and Midlands areas.
Our IT Managed Services Outsourcing business is designed to allow us to design, control, operate, and fully handle and manage specific IT functions or clients' entire Information Systems (IS).
This includes Software Development, Dev Ops, IT Operations, IT Maintenance, and Support.
This provides our clients the opportunity to focus on their own core business competencies, reduce their IT costs, and improve IT efficiencies.
Separately, IP's IT Staff Augmentation business provides long-term contract staff on fixed-term contracts for large multinational companies.
Clients find it challenging to recruit specialised IT staff.
Costs of recruiting, retaining, and benefits for staff is very significant.
Training alone cost an average of €2000 per year, per employee.
Integrating new employees to the point of being productive takes over six months.
We provide talented staff on demand.
We encompass a huge range of the latest leading-edge IT skills; Cybersecurity, Compliance, Cloud Computing, Data Analytics & Science, Networking, AI, Machine Learning, project management, Software Engineers, Dev Ops, Systems Engineers, etc.
This Role We currently have an excellent opportunity for Technical Support Officers.
It is a really interesting role in a leading-edge high-tech fast-paced environment, with training and development of staff a key benefit.
We invest in your life and career.
If you are interested in advancing your career, IP offers a complete and competitive package of benefits that demonstrates how much we care for employees and their families through every stage of life.
Tomorrow's strongest companies are those that have both the skill sets and agility to navigate the constant state of rapid change in business and technology.
We believe the best way to ensure these qualities is by hiring very competent skill sets with a desire to advance careers and technical solutions.
Job Duties: Providing 1st and 2nd line ICT support to staff across all Information Systems platforms, services and locations throughout the County, including on-site, remote and hybrid working environments.
Supporting a wide range of end-user devices and technologies, including: Desktop and laptop systems, peripherals and mobile devices Microsoft Windows operating systems The full Microsoft 365 ecosystem including Outlook, Teams, Share Point, One Drive and Exchange Online Active Directory, Azure AD / Entra ID and Multi-Factor Authentication Microsoft Teams Rooms, video conferencing and Teams Phone solutions Local Authority network infrastructure including LAN, WAN and Wi-Fi services Security controls and endpoint protection systems Providing support for corporate and line-of-business systems used including: Local business systems and national shared services CRM platform GIS, CAD and mapping systems Web-based and cloud-hosted applications Intranet, website and digital service platforms Developing and supporting digital solutions using Microsoft Power Apps, Power Automate and Share Point, and leveraging Microsoft Copilot and Microsoft 365 capabilities to automate workflows, improve business processes, enhance collaboration and support secure information and records management across the organisation.
Working closely with colleagues across the Infrastructure & Digital, Business Systems, Cyber Security and GIS functions, assisting with ICT projects, upgrades and service improvements as required.
Resolving ICT incidents and service requests for local and remote users, including local offices, external locations, and County facilities, using phone, email, service desk tools and in-person support.
Ensuring all ICT issues are accurately logged, tracked and updated through the Company's service desk system, taking ownership of tickets through to resolution and maintaining high levels of customer service.
Installing, configuring and maintaining ICT hardware and software, including: Device builds and replacements Software deployments, updates, patches and security releases Communicating clearly and professionally with users and stakeholders throughout the lifecycle of incidents, service requests and planned works, ensuring appropriate updates and resolutions are provided.
Assisting in root cause analysis of recurring issues and contributing to the continuous improvement of ICT services, system stability and user experience across the organisation.
Supporting the ongoing development, review and maintenance of ICT policies, procedures and technical documentation, in line with company cyber security and data protection requirements.
Participating in backup, disaster recovery and business continuity procedures for Company ICT systems and services, including testing and recovery exercises where required.
Building, deploying and supporting new ICT equipment and services as part of office moves, upgrades, new facilities and County-wide initiatives.
Assisting with the procurement of ICT hardware, software and services, and liaising with approved third-party suppliers and vendors to resolve technical issues and support service delivery.
Requirements: Strong communication and collaboration skills.
Experience in supporting and delivering ICT and digital services within a complex organisational or public-sector environment.
This should include involvement in the implementation and support of digital solutions that enable service improvement, operational efficiency and secure information management.
Experience working with a broad range of technologies and platforms such as Microsoft Power Apps and Power Automate for the development of workflow automation, forms and low-code business solutions, as well as the effective use of Microsoft Teams, Microsoft Copilot and related Microsoft 365 capabilities to support productivity, collaboration and information management across the organisation.
Experience with web-based and cloud-hosted systems, data and records management through Microsoft Share Point, application support, business analysis, and the support of enterprise and line of business systems used across multiple service areas.
Hands-on experience in ICT service delivery and operations, including support for Microsoft 365 and hybrid cloud environments, server and client operating systems, virtualisation platforms, mobile device management, identity and access management, and the delivery and support of county-wide telecommunications and network infrastructure (LAN, WAN and Wi-Fi).
Experience with ICT service management, end-user and systems support, cyber security controls, backup and disaster recovery, system monitoring, third-party supplier engagement, and the delivery of secure, resilient and compliant ICT solutions that support organisational objectives, national systems and continuous service improvement.
Other Employment Benefits: We reward performance and hard work with best-in-class compensation: Health plan options Training & Development Flexible working Generous time off English language training Employee wellbeing Free Gym Free parking Pension Bike-to-Work schemeand much more …