Ballyfin is a 5 Star luxury country house hotel in the heart of Ireland at the foot of the Slieve Bloom Mountains. The Estate spans 614 acres and is full of history, tranquility and great natural beauty. With only 20 Bedrooms and a private one‑bedroom Gardener's Cottage, the house has long been admired as the most lavish Regency mansion in Ireland. Having opened in May 2011 after eight years of restoration, we offer the very best of Irish hospitality in the most beautiful surroundings imaginable. Our 5‑star luxury property offers the perfect place for a break from the modern world and offers discretion and privacy like few other destinations. Ballyfin Demesne is one of only two properties in Ireland to have been awarded Three Michelin Keys. In 2024, our Executive Head Chef Richard Picard‑Edwards gained Ballyfin's first Michelin Star, which homogenously has been retained in 2025 and 2026.
Job Description
We currently have an exciting opportunity for সীমা outgoing, organised and passionate individual to join our busy Reservations team. This position is a full‑time role, working five days over seven. Shift hours run from 8.00 am to 7.30 pm. You will work in a friendly team environment as part of a team of five.
Responsibilities
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* Welcome guests on arrival to Ballyfin with the Butlers, meet from car at front of steps, welcome into the house, offer hand towels and arrival drinks. Give them a brief tour of the reception rooms, explain meal times and dining options, show into lunch if required. Show guests to bedrooms if/when their room is ready for check‑in.
* Draft the daily meeting sheet for the 11.30am meeting with information relevant to all departments.
* Check rooms in on the system when they are in‑house and check all room rates are correct.
* Check room bills for departure that day and ensure no errors.
* Responsible for seamless arrangement of all guest requests, including a high level of anticipation of requirements to ensure all guests have a memorable stay at Ballyfin.
* Deal with telephone & email enquiries.
* Deal with individual and group reservations, occasionally may be called to conduct tours of the property as required.
* Update files ensuring that all correspondence is up to date and deposits and guarantees are collected and accounted for.
* Ensure that all relevant data is collected in advance of guest visit and communicated to relevant department heads.
* Retrieve and process reservations from the hotel and third‑party websites.
* Prepare group and individual bills.
* Welcoming يقول guests: rooming guests, luggage assistance and house orientation.
Qualifications
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The ideal candidate will present well, have excellent communication and administrative skills and outstanding customer service .. If this sounds attractive to you, we want to hear from you.
Skills and Knowledge
* Attention to detail is a must.
* Previous experience in a similar position is preferable.
* Good knowledge of Excel, Word, e‑mail and hotel operating systems.
* Excellent telephone manner and engaging personality.
* Reservations skills.
* Previous experience or knowledge of Hotsoft is advantageous.
Additional Information
* Please only apply if you are legally able to work in Ireland.
* Excellentห์ Employee Benefits on offer including generous service charge/gratuity policy.
* Rural location and small property (21 bedrooms) so limited staff accommodation available, which is a short distance from the property.
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