Operations Support Coordinator - Ireland
Location:
Remote/ home-based with occasional weekly/monthly keep in touch days with the team in our Limerick or Dublin Office.
Salary: €35,000 – €40,000
Hours: 40 hours a week flexible (8am – 5pm)
Responsibilities to include but not limited to:
· Monitoring the client email inbox and responding to queries
· Inputting and tracking reactive jobs on our tracker /CAFM system
· Actively monitoring open reactive jobs including chasing for updates and allocating reactive jobs to engineers and contractors
· Raising purchasing orders for engineers and other team members as required
· Allocating PPM tasks to engineers and contractors
· Ensuring any subcontractor PPMs are booked in on time
· Attend client meetings on a weekly basis (online and in person)
· Attention to detail is imperative for this role and continuously looking for improvements
· Scanning compliance documentation (in-house and sub-contractor)
· Closing down completed jobs and uploading any associated paperwork
· Reviewing documentation and raising any issues to the Account Manager in UK/Ire
· Assist Account Manager with client reporting including helpdesk stats and trends
· Monitoring up and coming inspections and co-ordinating dates with sub-contractors and the Account Manager
· Following up with sub-contractors for paperwork/certificates in relation to completed works/inspections
· Raising remedial actions following works or inspections
· Processing quotes as required and acquiring costs from in house engineers or contractors
· Assessing completeness and appropriateness of sub-contractor RAMS
· Additional tasks as required
Key Requirements:
· Previous administrative experience desirable
· Previous helpdesk experience is desirable
· Previous experience of Corrigo is desirable
· Previous experience overseeing contractors required
· Demonstrate strong administration skills
· Strong IT skills including Microsoft Office
· Excellent telephone and email manner, with solid communication and interpersonal skills
· Excellent attention to detail
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