Job
Title: Project & Change
Delivery Manager Department:
Operations Management
Responsibility for:
Individual Contributor Role Travel
Required : Yes /
Infrequent Reports
to : Sr Director Operations
& Service Delivery Location:
TP Office in East Point Business Park - Dublin, 5 days a week
Onsite role Contract
Type: Full Time -
Permanent Grade:
TBC Job Summary /
Overview
Project & Change
Delivery Manager plans, executes, and closes projects, ensuring
they are delivered on time, within budget, and according to
specifications. They define project goals, manage resources and
teams, mitigate risks, and maintain clear communication with
stakeholders throughout the project lifecycle. They are ultimately
responsible for the successful outcome of the project and change
delivery.
Key
Responsibilities and Accountabilities
(may perform other duties as
requested not specifically addressed in this
document) Main Job
Requirements Education and
Specific Training
Work
Experience
Experience of working with MSP
and born in cloud clients preferred Experience
in BPO and Contact Centre
environments
Experience of supporting large
Operations (500+) with strong focus on engagement and work
culture Required
Skills Technical &
Functional Skills
Technical support, Customer Service,
Trust & Safety domain experience
preferred Organization & Planning: Strong
project management methodologies (e.g., Agile,
Waterfall).
Communication: Excellent
interpersonal skills to manage diverse teams and client
expectations.
Problem-Solving: Ability to
handle unexpected issues and adapt to
changes.
Tools: Proficiency in project
management software (e.g. MS Project,
Jira)
Proficient use of Microsoft Office tools
including MS Word, Power Point, Excel, Outlook and
others
Ability to use Excel’s advanced
analytical tools such as run charts, histograms, pareto charts,
scatter plots etc, preferred This is a full-time permanent
role. Applicants must hold a valid and sufficiently long permission
to work in Ireland to enable them to perform the role on an ongoing
basis. Where work permission is due to expire shortly, the Company
may require evidence of a pending renewal application to progress
an offer.
(This role is not eligible for employment permit
sponsorship. Applicants must already have, and maintain, a valid
permission to work in Ireland for the duration of the
role.)