Experienced Help Desk Operative to log faults and provide technical support to our customers in an efficient and accurate manner. The successful candidate will ensure that customer value is maintained to the standards set forth by our company.
Responsibilities
* Provide first level contact and convey resolutions to customer issues on Telephony and LAN/WAN/WiFi/Fibre.
* Escalate unresolved queries to the next level of support
* Redirect and track customer issues to the correct resources
* Update customer data and produce activity reports
* Follow up with customers, provide feedback and see issues through to resolution
* Ensure proper recording, documentation and closure of all issues
* Recommend procedure modifications or improvements where appropriate
* Preserve and grow own knowledge of help desk procedures, products and services
Candidate Specification
Experience
* Proficiency in English - excellent written and oral communication skills
* Professional phone etiquette with strong client-facing skills
* Working knowledge of help desk software, databases and remote control
* Advanced troubleshooting and multi-tasking skills
Desirable but not essential:
* Experience with Telephony
* Experience with Email/Exchange administration
* Experience with Proofpoint
* Experience with Okta IAM
* Microsoft exams
Job Types: Full-time, Permanent
Pay: €27,500.00-€30,000.00 per year
Benefits:
* Company events
* Work from home
Application question(s):
* Have you worked in IT before?
* Have you any relevant Qualifications or Certificates?
* What is your notice period?
* You must either have a IT qualification or IT experience
Language:
* English (required)
Work Location: Remote