Overview
Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies: Home Oxygen, Nebulisers, Ventilations, Sleep. We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare).
Our field based operations team consists of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.
Contribution
How will you CONTRIBUTE and GROW?
Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance).
Main Accountabilities
* Receive and/or place predominantly routine calls.
* Maintain detailed & current knowledge of company's products/services.
* Liaise with sales & technical staff to keep them up-to-date with customer needs.
* Answer customer telephone inquiries, orders, service needs & complaints.
* Analyze customer service needs for communication to service and technical departments.
* Raising job orders. Differentiating Criteria - Handle larger accounts, managing contracts & overseeing a broader range of administrative functions. Provide guidance to junior agents. Dealing with multiple systems to ensure data accuracy - Maintaining a high level KPI for calls answered.
Qualifications
* 2+ years of experience in general office practice
* Fluent English
Additional details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Other
* Industries: Health and Human Services
Note: This description retains the core responsibilities and qualifications and consolidates formatting to meet presentational and structural guidelines. It omits extraneous postings and ensures the content focuses on the role and requirements.
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