Role Description
This part-time Online Customer Support role is a hybrid position based in Dublin, allowing flexibility for remote work. The role involves providing exceptional support to members, resolving inquiries efficiently, and ensuring a seamless user experience. The Online Customer Support representative will handle technical troubleshooting, address community-related questions, maintain satisfaction, and document solutions for future reference. The candidate will also support event logistics and foster positive interactions among members.
Qualifications
* Strong Customer Support and Customer Satisfaction skills
* Excellent Interpersonal Skills to facilitate effective communication and interactions
* Experience in Technical Support and Analytical Skills for troubleshooting and problem-solving
* Proficiency in tools and platforms used for online support and community management
* Ability to work collaboratively in a hybrid setting and manage time effectively
* Familiarity with AI and technology communities is highly advantageous